外籍宾客关系主任

岗位职责/职位描述
Primary Responsibilities主要职责
Welcome and assisting our guests with enthusiasm, effciency and professionally at all times, handle any guests' problems or complaints in an understanding and hospitable manner. Ensure they are resolved and followed through.Opera Knowledge & Skill.Front Office & F&B Service background.以热情好客的态度欢迎所有客人，为客人提供所需的协助，处理宾客的问题或投诉以确保问题得到解决并跟进。熟悉使用opera。招聘前厅服务/餐饮服务宾客关系经理各1人。
Knowledgeand Experience知识和经验
Hospitality/tourism degree preferred; 1+ years’ guest relation experience in international hotels.Fluent in English; additional language.skills(Chinese/Russian/German/French, etc.) preferred.Cross-culturally adaptable, able to integrate well into team environments, strong learning ability with a strong passion for the hospitality industry, open to job rotation training.
酒店管理/旅游相关专业优先，1年以上国际品牌酒店对客服务经验。英语流利，掌握第二外语(中文/俄语/德语/法语等)为佳。具有跨文化适应能力，能够很好地融入团队环境，具备较强的学习能力，对酒店业充满热情，乐于接受岗位轮换培训。