Sales Manager 销售经理

· Validate of the potential of assigned accounts and createaccount plans as per the IHG hotels Business Development standard operatingprocedures
根据洲际酒店集团酒店业务发展标准操作程序，验证指定客户的潜力并制定客户计划
· Develop the assigned portfolio to meet set goals andmaximise profitability
开发指定的客户，以实现既定目标，最大限度地提高盈利能力
· Gatherinformation on current and prospective clients / contacts to generateincremental business
收集现有和潜在客户/联系人的信息，以创造更多业务
· Maintain effectivecontrol of sales expenses
有效控制销售费用
· Use both accountinteraction and publicly available tools to monitor competitors' activities asit relates to both the hotel and the portfolio of accounts and share relevantinformation with key stakeholders in line with hotel procedures
利用客户互动和公开工具，监测竞争对手与酒店和客户组合有关的活动，并按照酒店程序与主要利益相关者分享相关信息
· Provide feedback tomanagement on changing market conditions, including competition and markettrends
就不断变化的市场条件（包括竞争和市场趋势）向管理层提供反馈意见
· InvolveDirector of Sales / Assistant Director of Sales where appropriate on salescalls and sales meetings
酌情让销售总监/销售助理总监参与销售电话和销售会议
· Communicateto his/her superior any issues encountered and other relevant information
向上级汇报遇到的问题和其他相关信息
· Attend and participatein and where appropriate, organise training sessions, daily briefings and othermeetings as required
出席并参与培训课程、每日简报会和其他必要的会议，并酌情组织这些会议
· Ensure accurate and timelyupdating of an accurate record of all relevant activities in the provided SalesSystem (i.e. Delphi; Opera; etc.) for future reference and control purposes
确保在所提供的销售系统（如 Delphi、Opera 等）中准确、及时地更新所有相关活动的准确记录，以供日后参考和控制之用
· Update Account and Contactprofiles, attach Account plans, ensure ‘live’ information for action
更新客户和联系人资料，附上客户计划，确保 “实时 ”信息可供采取行动
· Develop awareness andreputation of the hotel and the brand in the local community.
提高酒店和品牌在当地社区的知名度和美誉度。
· Develop and maintain contactwith business generators (MICE Planners; travel agents; etc.)
发展并保持与业务创造者（会展策划人、旅行社等）的联系
· Network within one’s portfolioof accounts to build relationships with key decision makers and other relevantstaff
在自己的客户组合中建立网络，与关键决策者和其他相关人员建立关系
· Conduct client meetings as wellas planning and coordinating site introduction tours and inspections
召开客户会议，规划和协调现场介绍之旅和视察活动
· Handle and manage clients’queries or issues
处理和管理客户的询问或问题
· Be proactive and responsiblefor the follow up of new sales leads to enhance guest experience
积极主动并负责跟进新的销售线索，以提升客户体验
· Develop deep understanding and knowledge of key sectorstargeted by hotel, and gain sectorial/account expertise when necessary tomaximise lead conversion rate
深入了解和掌握酒店所针对的主要行业，并在必要时获得行业/客户专业知识，以最大限度地提高潜在客户转化率
· Ensure the timely followup and pursuit of business with customers’ leads in order to drive the highestlevels of conversion
确保及时跟进客户线索并开展业务，以推动最高水平的转化率
· Conduct and/or assistSales team in customer negotiation process
开展和/或协助销售团队开展客户谈判工作
· Handle contract signingprocess
处理合同签署流程
· Update lead status inrelevant systems and communicate lead status to relevant Business Developmentstaff (e.g. account owner)
更新相关系统中的潜在客户状态，并将潜在客户状态告知相关业务开发人员（如客户负责人）
· Prepare Weekly Events Forecast and seize upsellingopportunities
准备每周的会议活动预测并抓住增销机会
· Ensure the timelyfollow-up and pursuit of strategic relationships with customers andstakeholders in order to drive the highest levels of guest satisfaction
确保及时跟进和发展与客户以及利益相关者的战略关系，尽最大程度推动客人满意度
· Ensure timely delivery of Master Invoice to customers andfacilitate payment
确保账单及时发送给客户并跟进付款
· Work closely with the Reservations, Sales &Marketing, and F&B departments to ensure the accounts from the events areconsolidated and reconciled
与预订部、市场营销部和餐饮部紧密合作，确保活动账目的整理和核对
· Where applicable, act as escalation point for clients andmembers of the Crowne Meetings Fulfillment Team when issues are not solved at aproper level
在适当的情况下，当问题没有得到适当解决时，为客户和会议执行团队充当升级点角色解决问题