行政楼层主管/接待员 Executive Club Supervisor/Guest Services Agent

1. Recommended changes to these standards and training needs on anongoing basis
就这些标准和培训需求提供持续性的改进建议。
2. Maintain a current and thorough knowledge of all housekeepingsystems
对客房部所有系统有最新和完整的知识。
3. Open and close the shift and ensure effective shift hand over
负责管理接班和交班工作，以确保交接班过程的有效进行 。
4. Distribution and collection of keys
分发和收集钥匙。
5. Management of all incoming and outgoing calls
管理所有的呼入和呼出电话。
6. Solve employee grievances
解决员工受到的不公正待遇问题。
7. Perform Room allocations
分配客房
8. Perform Room inspections
检查客房
9. Prioritise arrival rooms
排列抵店客人客房的优先顺序。
10. Liaise with Front Office forguest and hotel requirements
配合前台满足酒店和客人的要求。