前台接待 Lobby Host

【岗位职责】Responsibilities
1.Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
负责所有与前台相关的活动，如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。
2.Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
3.Registers and rooms all arrivals according to established procedures.
按照既定工作程序为所有来客登记并安排房间。
4.Maintains intimate knowledge of departmental standards and procedures
熟知部门标准工作程序。
5.Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
6.Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand.
按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。
7.Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times.
随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲。
【职位要求】Job Specs
1. College degree or above, good command of one foreign language.
大专及以上学历，熟练掌握一门外语。
2. At least 1 years working experience in a similar position in 5 star hotel.
至少1年以上五星酒店相关工作岗位经验。
3. Very good English skills (written & verbal) Computer operation and familiarity with some software packages, including Spreadsheet programs.
精湛的英语口语及书写能力,精通计算机程序，熟知软件及电子表格系统。