Trainee - GSC 宾客服务中心实习生(实习)

为其他员工及来电者提供专业礼貌、关怀备至的高水准的服务。
Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.
礼貌并有效地处理客人和员工的询问，对于无法立即处理的投诉和提出的问题，应汇报上级，并迅速跟进及时反馈结果。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
保持与顾客和同事之间良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships.
负责为酒店内外，员工和客人之间提供灵活、高效地沟通与交流。
Responsible for facilitating efficient communications for both guests and Associates both within the hotel and for external communications.
根据操作程序，对总机交换台，传呼系统和相关的电脑设备运用自如。
Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
快捷、礼貌和准确地为本地及国际电话进行转接。
Connects local and international calls quickly, courteously and accurately.
应答并转接所有内部及外部电话。
Answers and connects all incoming calls from both in and out of house.
按要求提供准确的自动或人工电话叫醒服务。
Handles wake-up calls as requested with accuracy, whether they are automatic programmed or personal wake-up calls.
熟练地应对各种紧急情况。在遭遇严重事件的状况下，保持冷静的头脑、警惕的神经和专业的判断力，并能高效地进行处理。
Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.