礼宾部经理Concierge Manager

岗位职责：
1. 负责建设礼宾部所有的服务流程、标准（SOP）及管理制度，制定部门预算、工作计划与培训体系；
Be responsible for building all service processes, standards (SOP) and management systems of the concierge department, and formulating departmental budgets, work plans and training systems;
2. 负责礼宾部的系统化培训、排班与绩效考核；
Be responsible for the systematic training, scheduling and performance appraisal of the concierge department;
3. 监督所有礼宾服务的质量与效率，开发并维护与租车、旅游、快递等外部合作网络；
Supervise the quality and efficiency of all concierge services, develop and maintain external cooperation networks with car rental, tourism, courier and other industries;
4. 亲自督导并参与重要宾客（VIP）的抵离店接待流程，建立并维护重点宾客关系，提升宾客忠诚度；
Personally supervise and participate in the arrival and departure reception process of important guests (VIPs), establish and maintain key guest relationships, and enhance guest loyalty;
5. 高效协调客房、餐饮、销售等部门工作，负责礼宾部资产，合理控制部门运营成本。
Efficiently coordinate the work of housekeeping, catering, sales and other departments, be responsible for concierge department assets, and reasonably control departmental operating costs.
任职要求：
1. 年龄28-40周岁，大专及以上学历，酒店管理、旅游管理相关专业优先；
Aged 28-40, college degree or above, major in hotel management, tourism management or related fields is preferred;
2. 拥有3年以上高星级酒店礼宾或前厅服务经验，其中至少1年担任主管或经理职务；
With more than 3 years of high-star hotel concierge or front office service experience, including at least 1 year of supervisor or manager position;
3. 精通酒店礼宾服务全流程，熟悉本地交通、旅游商务信息，具备良好的沟通及外部资源协调能力；
Proficient in the full process of hotel concierge services, familiar with local transportation, tourism and business information, and have good communication and external resource coordination abilities;
4. 具备良好的客户关系处理技巧及应变能力，同时具备简单的英文沟通能力，形象气质佳，能代表酒店对外形象。
Possess good customer relationship handling skills and adaptability, simple English communication skills, good image and temperament, and can represent the hotel's external image.