宴会服务经理

Operations
营运
§ Finalize food, beverage, and meeting room set-up requirements with clients either in person or by phone.
亲自通过见面或电话联系与客人确认他们对食品、酒水和会议室安排的要求。
§ Upgrade and up-sell menus to achieve profit maximization.
提升销售以达到利润最大化。
§ Be aware of the forecast and budget and where we need to fill business into open times. Be profit minded.
知道预报和预算以便了解哪里我们还需要增加业绩。
§ Enforce all catering standard operating procedures.
强制执行所有宴会的标准操作程序。
§ Be prompt and accurate in completion of assigned projects.
及时并准确的完成被分配的工作任务。
§ Establish and maintain customer contact at all functions.
与所有宴会的客人建立并维持良好的关系。
§ Establish communication with the Director of Event Management and banquet chef, supervisors, and all catering service associates.
与宴会统筹经理、宴会总厨、领班及所有宴会服务员建立良好的沟通机制。
§ Call each contact after each function to insure satisfaction.
在每个宴会结束后主动与客人联系以确认客人满意度。
§ Trace files to insure proper finalization of program.
核查文件以确认最终合适的节目。
§ Proper credit checks to insure correct payment.
做适当的信用检查以确保正确的款项支付。
§ Inspection of operations three times each shift.
每一班次检查操作三遍。
§ Conduct training classes for new serving and set-up equipment.
为新的服务方式和设施设备的摆设举办培训课程。
§ Brief banquet supervisors on details for all scheduled functions.
为所有将举办的宴会、会议给主管们做细节简要。
Human Resources
人力资源
§ Conduct a departmental daily “15 Minute” training program.
指导部门每天做15分钟培训。
§ Responsible to maintain the overall welfare of our associates by providing them with the training & resources to take care of our guests.
为了让我们的员工能更好地为客人服务，为员工提供并维持全面的福利。
§ Responsible for hiring & initial training of all catering associates.
负责招聘员工并为所有员工做内部培训。
§ Ensure the efficient scheduling of management & associates.
保证管理层及员工的高效率性。
§ Responsible for the maintenance of discipline and a high level of morale among catering service associates.
负责维持员工的纪律和提高士气。
§ Responsible for the execution of all associate reviews and appraisals in a professional and timely manner.
以专业的适时的方式为所有员工审查和评估。
§ Practice “Open Door” policy at all times.
任何时候都实施“开放”政策。