客房主管

JOB PURPOSE职权范围:
Providesupervision for the execution and co-ordination of all housekeeping services toachieve a level of comfort and satisfaction that exceeds Residents’ expectationand which is cost effective and operationally viable.
监督、检查客房服务的实施，保障优质、高效的服务并降低成本
KEY RESULTS AREAS 职位概要
1.Ensure the maintenance of cleanliness and functionality of Apartments, surroundings/public areas and back of house, achieving zero referrals from Residents.
保证房间、公区、周边环境、工作区域的清洁、完好，努力实现零投诉
2.Check on reports of defects, deficiencies and pests and to ensure that they have been carried out.
检查需维修、改进项目，并跟进处理结果
3.Supervise the upholding of company policy and procedures to ensure the safety, security and welfare of Residents and staff, counselling staff that deviate.
监督公司规定、程序的执行，保证住客和员工的安全。劝诫处罚违纪员工。
4.Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
保证设备、物品的有效使用。
5.Conduct training e.g. OJT, chemical and equipment usage etc. and to counsel staff when performance does not reach the required standards
组织在职培训（例如：清洁剂、设备的使用），帮助工作不达标的员工
6.Anticipate Residences’ needs and exceeded their expectation, through courtesy calls and Resident contact time, liasing with CRE, Sales and marketing and to communicate these needs.
预见住客的需要，并完美实现。通过电话或拜访了解住客需求，与市场部人员及时沟通住客信息7.Supervise the service of P.A, Pest control, garbage disposal.
分包商的服务品质检查（公区清洁、消杀、垃圾清运）
8.Ensure the room status
更新房态