行政管家

【岗位职责】
· Works with Superior Director of Finance inthe preparation and management of the Department’s budget.
协助上级领导和财务总监编制和管理部门预算
· Controlthe Department’s the cost
控制部门成本
· Ensuresthat consumption of guest supplies is under control
确保客用品的消耗得到控制
· Ensurethat the Department of asset management, with the Owner and the financialdepartment regular stocktaking
控制部门资产管理，配合业主和财务部定期资产盘点
PEOPLE 员工团队
· Ensure all work in accordancewith local and hotel rules and regulations
· 确保所有工作符合地方和酒店的规章制度
· Works with Superior and HumanResources on manpower planning and management need
· 协助上级领导和人力资源部一起进行人力规划和管理需求
· Oversees laundry operations.
· 监管洗衣房的工作。
· Monitors Housekeeping personnelto ensure all guests and internal customers receive prompt and courteousservice
· 监督客房部人员，以确保向所有客人和内部客户提供及时和礼貌的服务。
· Supervises outside contractors toensure contractual compliance
· 对外来承包商进行监督，以确保合同合规。
· Schedules routine inspections ofall Housekeeping areas by/with the Assistant Executive Housekeeper and othersupervisory personnel
· 制定与助理行政管家及其它管理人员一起视察客房部工作的时间安排\
· Manages spring cleaning schedules
· 管理春季大清扫日程安排
· Makes recommendations to theGeneral Manager or designate regarding the upkeep of furnishings, facilities,and equipment, ensuring they are clean and in good repair
· 就家具、设施和设备的保养向总经理或代理人提出建议，确保所有家具、设施设备得到良好清洁和修缮
· Informs other departments ofHousekeeping matters that concern them, particularly the Laundry Department,the Engineering Department, the Front Office, and the Food and Beveragedepartment. Maintains open channels of communication with other departmentheads and the General Manager or the General Manager’s designate
· 向其它部门通报客房部与其有关的事项，特别是洗衣部、工程部、前厅部和餐饮部。与其它部门负责人、总经理或其代理人保持良好的交流渠道。
· Establishes and maintainseffective human relations and works with human resources to ensure that teammembers performance is effectively managed
· 建立并保持良好的人际关系，与人力资源部门一起对团队成员的工作表现进行有效管理。
· Maintains appropriate standardsfor dress, hygiene, uniforms, appearance, posture and conduct of Housekeepingpersonnel
· 保持客房部员工的衣着、卫生、制服着装、外表、仪态和行为标准。
· Conducts regular departmentmeetings
· 定期召开部门会议。
· Identifies and ensures highestpossible standard of cleanliness, maintenance, guest room supplies and amenitiesat a realistic costs
· 在合理的成本范围内，确认并保证清洁工作、保养工作、客房物品供应和酒店用品的最高标准。
· Implements and controlsHousekeeping procedures that provide for the health and safety of personnel andguests, such as lost and found service, key control, security and emergency proceduresand environmental procedures
· 执行并管理客房部关于工作人员及客人健康和安全的规定，如失物招领、钥匙管理、安全和紧急情况处理工作程序以及环境工作程序。
· Educate and train all teammembers in compliance with federal, state and local laws and safetyregulations. Ensure staff is properly trained and have the tools and equipmentto carry out job duties
· 培训部门所有员工国家的法规和安全规程，确保员工正确的执行工作职责
· Educate and train all teammembers work skill and properly SOP. Ensure that employees are properlytrained, maintain high service and achieve quality and guest satisfaction goals
· 培训部门所有员工工作技能和正确的工作流程，确保员工得到正确的培训，保持高效的服务,实现质量和客户满意度的目标
GUEST EXPERIENCE 宾客体验
· Use creative ways to motivate,encourage team members to provide a unique experience for the guests
· 运用有创意的方法来激励、鼓舞团队成员为宾客提供独特的体验
· Timely interaction with theguests get feedback, understanding staff to enhance guest satisfaction channels
· 适时与宾客进行互动，获取反馈，了解员工提升宾客满意度的渠道
· With department manager Commondevelopment and achieve all kinds of activities Service behaviour standards and continuously improveguest experience
· 与部门经理协作共同开发达到服务行为标准和持续改善宾客体验的各类活动
· Ensures Housekeeping personnelare familiar with in house facilities for the purpose of assisting guests
· 确保客房部工作人员熟悉酒店的各项内部设施，可以向客人提供各种协助
· Inspects guest and public areason a regular basis to ensure that the furnishings, facilities, and equipmentare clean and in good repair
· 定期对客人区和公共区域进行视察，以确保家具、设施和设备的得到良好的清洁和修缮。