宴会厅服务主管

· Deliver Food and Beverageservice of high standard and in accordance with departmental standards andprocedures
· 按照部门的规范和程序提供高标准的餐饮服务。
· Communicates to his/hersuperior any difficulties, guest comments and other relevant information
· 与上级领导交流有关疑难，客人意见和其它相关信息。
· Establishes and maintainseffective employee working relationships
· 与员工建立并保持良好的工作关系。
· Attends and participates indaily briefings and other meetings as scheduled
· 参加和参与每日的例会和其它计划好的会议。
· Attends and participates intraining sessions as scheduled
· 参加和参与计划好的培训课程。
· Prepares for service byensuring:
· 确保部门的以下各项工作就绪为客人提供服务：
o Grooming is impeccable and inaccordance with ICHG personal presentation standards
o 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Confidently knowing the Banquet function room and capacities and be ableto explain them in detail to guests.
o 熟悉掌握各个宴会厅及容量，并可以详细的给客人做出解释。
o Understand meeting requirements and offer appropriate suggestions.
o 了解会议的要求，并可以给出适当的建议。
o To actively check staff product knowledge on each shift.
o 在工作中随时检查员工的产品知识。
o Check all the function rooms to make sure that the room set up arecompleted according to event order requirement and clean
o 检查所有会议室的摆台是按照宴会单里所要求的。
o Always be available to meet the organizers needs and last minute requestduring the operation of function
o 在宴会中经常去需问组织者有无其它需求。
o Follow up any guest questions or queries immediately and if you don’tknow the answer, check with your Manager.
o 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。
o Positively dealing with and learning from customer complaints andcomments with follow up and feedback to the Manager.
o 以积极的态度处理客人的投诉和建议，并及时的把反馈意见回报给经理
o To supervise the restaurant roster on a daily basis and ensure it is inline with the changing business levels. Make any changes in order to achievethe F&B Teams service standards and budget goals.
o 在生意变化的基础上调整员工排班，做任何变化要确保餐饮部服务质量及财务预算。
o Guests are conversed with inrelation to the food and beverage products
o 与客人谈论有关的餐饮产品
· Carries out effective beverageservice by ensuring:
· 通过确保以下内容高效的提供饮品服务：
o Do not use cell phones, IPODS,or PDA’s in guest view (unless business related).
o 在客人视野范围内不准使用手机、mp3或掌上电脑（有商务需求时除外）。
o To maintain high team focus byshowing co-operation and support to colleagues in the pursuit of team goals.
o 具有极强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。能够提出对酒店的运作及环境有益的意见或建议。
o To be flexible, respondingquickly and positively to changing requirements including the performance ofany tasks requested of you.
o 具有极强的应变能力。反应迅速并以积极的态面对需求的改变， 包括任何工作要求的改变。
o To be motivated and committed,approaching all tasks with enthusiasm and seizing opportunities to learn newskills or knowledge in order to improve your personal performance.
o 具有积极合作的精神。以热心的态度对待所有的工作， 并乐于借助一切机会学习技能以便于改进自己的工作表现。
· Take appropriate action toresolve guest complaints
· 正确处理客人的投诉。
· Food and beverage stock isstored in relation to hotel procedures
· 按照酒店的规定存储餐饮存货。
· Performs related duties andspecial projects as assigned
· 承担相关的职责和安排的特别项目。