客房主管

【岗位职责】
· Supervise and check the quality of room cleaning, ensure the staff can follow the correct procedures for cleaning, to avoid staff violations of the operation.
监督检查客房清洁质量，确保员工能按照正确的操作流程进行清洁工作，规避员工的违规操作。
· Responsible for placing all areas of the floor according to the correct items.
负责楼层各个区域按照正确的物品摆放进行摆放。
· Linen Maintenance, and quarterly inventory.
布草的维护 及季度盘点。
· Report all special events of the day to room manager.
汇报当天各类特殊事项上报客房经理。
· Do the Master Key Control, the day of the key sign and return statistics.
做好万能钥匙的管控，当天的钥匙签领及归还统计。
· Do a good job of room fixed physical management, quarterly inventory work.
做好客房固定物理管理，季度盘点工作。
· In accordance with the principles of fair and equitable distribution of the day required to clean the number of rooms.
按照公平公正原则，分配当日所需要清洁的客房量。
· Control room accurate room, if there is room status difference, the first report, find out the cause of the difference; according to the front desk sales demand, timely arrangements for cleaning all types of rooms.
把控客房准确房态，如有房态差异第一时间上报，查清差异原因；根据前台售卖需求，及时安排清洁各类房型房间。
· Memorize the daily VIP guest information, strictly control the room cleaning quality.
熟记每日VIP客人信息，严格把控客房清洁质量。
· Visit guests daily and collect guest history and guest comments; handle all special requests of guests.
每天拜访住店客人，并收集客人的客史资料及客人意见书；处理客人所有的特殊要求。
· Effectively manage the guest relics, do a good job of the day guest relics registration, guest relics regular processing.
有效管理客遗物品，做好当天客遗登记，客遗定期处理。
· Manage the warehouse, do the warehouse entry and exit registration, regularly inventory inventory of goods, maintain adequate inventory of guest supplies.
管理仓库，做好仓库进出登记，定期盘点物品库存量，保存充足的客用品存货量。
· Maintain effective communication with the front desk and provide feedback based on facts.
与前台保持有效沟通，根据事实合理反馈。
· Obey the work arrangement of superiors.
服从上级领导工作安排。
【任职资格】
Required Skills –
技能要求
· Proficient in floor operation and Roomt inspection
精通楼层运作流程和房间检查能力
· Proficient in floor post business skills
精通楼层岗位的各类技能
· Ability to use floor tools and potions
清洁工具及药剂使用技能
· Training Skills
培训技能
· Knowledge of hotel management system
酒店管理系统知识
Qualifications –
学历
· Education or above
高中及以上学历
Experience –
经验
· Three years relevant hotel working experience, at least 1 year same position in 5 star hotel
三年相关的酒店工作经验，至少一年五星级酒店同职位经验