Revenue Manager

工作地点：上海浦东机场
· Analyze market trends, competitor pricing, and demand patterns to optimize room rates and inventory allocation.
分析市场趋势、竞争对手定价及需求规律，优化房价及库存分配。
· Develop dynamic pricing strategies and yield management tactics for rooms, F&B, and events.
为客房、餐饮及活动制定动态定价策略和收益管理方案。
· Monitor and adjust distribution channels (OTA, GDS, direct bookings) to maximize profitability.
监控并调整分销渠道（在线旅行社、全球分销系统、直订）以提升收益。
· Generate daily/weekly/monthly revenue reports and present actionable insights to leadership.
制作每日/周/月收益报告，并向管理层提供可落地的策略建议。
· Collaborate with Sales, Marketing, and Finance to align pricing with promotions and budgets.
与销售、市场及财务团队协作，确保定价与促销活动及预算一致。
· Oversee forecasting models to predict occupancy, RevPAR, and total revenue performance.
通过预测模型预估入住率、每间可售房收入（RevPAR）及整体收益表现。
· Train hotel staff on revenue management principles and tools (e.g., RMS, PMS).
为酒店员工提供收益管理原则及系统工具（如收益管理系统、酒店管理系统）培训。
· Provide guests with accurate room reservation information, and professionally and promptly handle guests' reservation requests.
向客人提供准确订房信息，专业及时处理客人的预定需求。
· Implement the list of "no-show guests" and the daily cancellation situation of groups.
落实 “预订未到客人” 的名单和每日团队取消情况。
· Enhance customer relationships and improve customer loyalty.
增进客户关系、提高客户忠诚度。
· Maintain room rates and room availability, and predict existing and future reservation situations and room occupancy, and prepare forecast reports.
进行房价房态的维护，以及预测现有的和未来的预订情况，客房出租情况并制作预测报表。
· Conduct daily online and offline reservation checks and group checks.
每日线上线下预订及团队检查。
· Be familiar with the procedures for handling room reservations.
熟悉处理房间预订的程序。
· Develop the department's training plan and adhere to its implementation.
制定部门培训计划并坚持落实
岗位要求：
· Bachelor’s degree in Hospitality Management, Finance, or related field.
酒店管理、财务或相关专业本科及以上学历。
· 3+ years of revenue management experience in hotels or travel industries.
3年以上酒店或旅游行业收益管理经验。
· Proficiency in RMS (e.g., Duetto, IDeaS) and PMS (e.g., Opera, Fidelio).
熟练使用收益管理系统（如Duetto、IDeaS）及酒店管理系统（如Opera、Fidelio）。
· Advanced Excel skills and data visualization tools (Power BI, Tableau).
精通Excel及数据可视化工具（Power BI、Tableau）。
· Strong analytical, communication, and decision-making skills.
出色的分析能力、沟通技巧及决策能力。
· Fluency in English and local language; additional languages are a plus.
中英文流利，掌握其他语言优先。