Receptionist 前台接待

Your future mission 岗位职责:
· Knowledgeable about all events and information of the immediate and surrounding area, while provide new information for maintaining a library of relevant information.
熟知酒店周边区域所有各项活动和信息，并不断保持信息资料库的更新。
· To be efficient and prompt handling and delivery of all messages, facsimiles and parcels throughout the hotel.
高效和迅速的处理和交付酒店内所有信件、传真和包裹。
· encongnize guests, acknowledge their arrangement, and engage with them in a polite way at any possible moment.
认知客人，了解其安排，并随时与客人展开亲切并主动的沟通。
· Maintaining good customer relationship. Implement for the provision of friendly and efficient service to all guests.
与客人建立并保持良好的关系。负责提供给客人友善、有效的服务。
· Remains observant and responds to each guest who approaches the reception/Front Desk.
保持关注每一位抵达酒店的客人并主动问候。
· Full utilization of all kinds of system to embrace guest experience
充分利用各类酒店管理系统和软件以提高宾客体验。
· Provide for all guests with luggage storage. Ensuring the proper handling, storage, security procedures are followed.
协助所有客人的行李存放，确保遵守安全的处理、储存、安全的程序。
· Opens and closes car doors for guests whenever the opportunity arises. Loads and unloads guest’s luggage for arriving and departing guests.
主动为上下车的客人开/关车门。为离店及抵达的客人装、卸行李。
· To provide friendly and efficient check in & check out luggage service. Escort guest to room and introduce room within hotel guideline.
提供友善和高效的入住和退房行李服务。引领客人至房间并按照酒店的服务标准来介绍房间。
· Knowledgeable about all events and information of the immediate and surrounding area, provide an efficient and accurately information to guest when guest inquired.
熟知酒店周边区域所有各项活动和信息，并在客人询问时，高效和准确的回复客人。
You are 岗位要求：
· Diploma or Degree preferably in hospitality or related field.
酒店管理或相关专业的本科或专科学历。
· Experience in a similar position of luxury hotel for 1 years will be preferred.
在奢华酒店内从事至少1年类似岗位的经验。
· PMS and Office software knowledge.
熟悉并掌握Opera酒店管理系统和各类办公软件。
· Skill to communicate and coordinate.
具有良好的沟通能力和协调能力。
· Excellent oral and written skills in Mandarin and English.
优秀的中英文听说读写能力。
· Good computer skill.
能熟练操作办公软件。