Trainee - Rooms 房务部实习生

Your future mission 岗位职责：
· Provide the personalize the guest arrival/departure experience.
为客人提供个性化的到店及离店体验。
· Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。
· Full utilization of all kinds of systems to embrace guest experience.
充分利用各类酒店管理系统和软件以提高宾客体验。
· Accuracy in link of reservations requirement to room allocation/guest needs.
根据预订信息准确地为客人安排房间及满足合理需求。
· Liaison between Front Office departments and rest of hotel effective for guest experience.
在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。
· Maintaining good customer relationship. Implement for the provision of friendly and efficient service to all guests.
与客人建立并保持良好的关系。负责提供给客人友善、有效的服务。
· Knowledgeable about all events and information of the immediate and surrounding area, provide an efficient and accurately information to guest when guest inquired.
熟知酒店周边区域所有各项活动和信息，并在客人询问时，高效和准确的回复客人。
You are 岗位要求：
· Diploma or Degree preferably in hospitality or related field.
酒店管理或相关专业的本科或专科学历。
· Skill to communicate and coordinate.
具有良好的沟通能力和协调能力。
· Excellent oral and written skills in Mandarin and English.
优秀的中英文听说读写能力。
· Good appearance and elegant temperament.
形象好，气质佳。