前台接待Front Office Agent

【岗位职责】
【 Job Responsibilities】
1、负责酒店前台的日常接待工作，包括为客人办理入住、退房手续，处理预订及变更需求；
Be responsible for the daily reception work at the hotel front desk, including handling check-in and check-out procedures for guests, and dealing with reservation and change requests.
2、解答客人咨询，提供酒店服务、周边设施及旅游信息，确保客人获得优质服务体验；
Answer guests' inquiries, provide hotel services, surrounding facilities and tourism information, and ensure that guests have a high-quality service experience.
3、准确收取房费、押金及其他费用，熟练操作酒店管理系统，确保账务清晰无误；
Accurately collect room charges, deposits and other fees, proficiently operate the hotel management system, and ensure clear and error-free accounts.
4、协助处理客人投诉及突发情况，及时反馈并协调相关部门解决；
Assist in handling guest complaints and emergencies, provide timely feedback and coordinate with relevant departments for resolution;
5、维护前台区域整洁有序，确保工作环境符合酒店标准；
Maintain the cleanliness and order of the front desk area and ensure that the working environment meets the hotel's standards.
6、完成上级交办的其他工作任务。
Complete other tasks assigned by superiors.
【岗位要求】
【 Job Requirements】
1、高中及以上学历，专业不限，酒店管理或相关专业优先；
High school education or above, major not limited, hotel management or related majors preferred;
2、具备良好的服务意识和沟通能力，能耐心、热情地对待每一位客人；
Have a good sense of service and communication skills, and be able to treat every guest patiently and enthusiastically.
3、普通话流利，具备基础英语沟通能力者优先；
Fluent in Mandarin and having basic English communication skills are preferred.
4、能适应倒班工作制（含夜班），具备较强的抗压能力；
Be able to adapt to the shift work system (including night shifts) and have strong stress resistance.
5、工作细致认真，责任心强，具备团队协作精神；
Work meticulously and conscientiously, have a strong sense of responsibility, and possess a spirit of teamwork.
6、无经验者可接受培训，有酒店前台或服务行业经验者优先；
Those without experience are welcome to receive training. Candidates with experience in hotel front desks or the service industry are preferred.