前厅部经理 FOM

1)协调前台、行政楼层、礼宾部和总机等部门的工作，以确保运营顺畅及客人满意度。
2)进行每日巡视以确保LQA在对客服务中被遵守和执行；
3)积极参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。
4)客流高峰期间在前厅及大堂区域督导部门运营。
5)坚持并推行健康与安全政策，以确保安全的工作环境；确保所有信息安全标准都被百分之百的执行。
6)同时确保所有同事都熟悉了解并掌握安全及紧急程序。
7)确保由当地执法部门所要求的全部事项都被严格遵守并实行。
8)确保客人的需求被预知、喜好被收集、并且这些需求和喜好在今后会始终被得到满足。
9)确保各类酒店管理系统和软件得到充分的使用以提高宾客体验。
1) Coordinate the work of the front desk, executive floor, concierge and switchboard to ensure smooth operations and guest satisfaction.
2) conducting daily inspections to ensure that LQA is complied with and enforced in customer service;
3) Actively participate in the daily operations of the department to ensure that the problems of guests or colleagues can be resolved in the shortest possible time and in a professional manner.
4) Operate in the front hall and lobby area supervision department during peak passenger flow periods.
5) Adhere to and implement health and safety policies to ensure a safe working environment; Ensure that all information security standards are 100% enforced.
6) At the same time, ensure that all colleagues are familiar with and understand safety and emergency procedures.
7) Ensure that all matters required by local law enforcement are strictly complied with and implemented.
8) Ensure that the needs of the guests are foreseen, that their preferences are collected, and that these needs and preferences will always be met in the future.
9) Ensure that all types of hotel management systems and software are fully used to improve the guest experience.