学习与发展经理

1)负责和监管酒店所有人才的学习和发展过程。确保所开展的学习活动，遵循雅高酒店集团的理念，即为每一位团队成员创造一个被认可的环境和对于其所做的贡献倍感价值的环境;
2)负责协调集团文化、职业生涯规划等的贯彻和执行，包括但不限于：雇主品牌、招聘和选拔、入职培训、绩效管理和反馈、学习与发展、人才潜能、职业发展、多元化文化、政策和程序、企业社会责任和满意度，为所有部门达成目标提供协助和指导;
3)确保团队成员认知公司使命、践行公司价值观，并能与日常行为保持一致，从而确保在服务过程中和预见客户需求方面追求卓越;
4)分享雅高酒店管理集团、品牌和酒店的愿景和策略，为每位同事提供贡献、合作和创新的机会；
5)根据现有人才的技能，为人才内部调转提供意见和建议，通过纵向和横向的调动来识别高潜力人才；
6)协调和入职培训安排和新人才3个月的培训计划;
7)确保运营团队成员已经为每一位新同事安排了帮教;了解新同事入职前面一个月的反馈;
8)安排试用期评估，并且向被评估的同事提供反馈;
9)根据SMART原则和经营策略的一致性原则基础上，培训和协助经理为人才设立目标;
10)为团队成员提供品牌服务和质量标准的培训;
11)协助部门负责人完成人才潜能评估，以确认明星人才,为明星人才提供帮助其成长的机会;
12)跟进人才与文化部的政策和程序的执行，包括成功的关键;确保成功的关键在全酒店的开展和实施，并能够及时提供协助;
13)定期协助安全部负责人组织消防演习、疏散和安全应急程序培训;确保对所有紧急程序进行演练，保证客人及人才安全。
14)负责员工活动的组织与开展,协调与其它部门的工作和活动。
1)This position is responsible to oversee and manage the learning and development process for all talent in the hotel. This position will ensure that all learning activities support Accor Hotels philosophy of creating an environment where each and every memb.
2)Co-ordinate the actions of the hotel leaders and team in the elements of the Talent Journey including but not limited to, Employer Branding, Recruitment & Selection, Induction & Onboarding, Performance Management & Feedback, Learning & Development, Talent Potential Identification, Career Management, Culture Diversity & Inclusion, Policies & Procedures, Corporate Social Responsibility and Satisfaction & Engagement with the objective of providing business support to all departments through collaboration and coaching.
3)Ensure that all members of the team are aware of the company mission, live the values and are consistent in their behavior to enable excellence in serving and anticipating guest needs.
4）Share the vision and strategy of AccorHotels, the brand and the hotel, giving everyone the opportunity to contribute, collaborate and innovate.
5)Identify high potentials through vertical and laterally movements within existing talent by providing recommendations for departmental transfer in accordance to their skill set.
6)Co-ordinate and conduct orientation programs and three month training plans.
7)Appoint a support person within the operational team for each and every new talent. Seek feedback from new talent in their first month of employment.
8)Arrange probationary reviews and provide feedback to talent.
9)Train and assist managers in setting objectives and goals for talent which are SMART and in line with the business strategy.
10)Deliver all brand customer service and quality standards training to all members of the team;
11)Assist the department heads in completing talent potential assessments to identify star talent; Provide access to development activities for star talent.
12)Follow the Talent and Culture policies and procedures including Keys to Success. Ensure departmental Keys to Success are communicated and implemented throughout the hotel, provide training support where required.
13)Regularly assist the Security Department Head in organizing fire drills, evacuation and safety emergency procedure training; ensure that all emergency procedures are practiced to guarantee the safety of guests and staff.
14)Responsible for talents activities’ organization and conduct. Coordinate functions and activities with other departments.