学习与发展经理 L&D Manager

Custodian of the Company Culture
贯彻集团文化
· Ensure that the guest is at the center of every singlestrategic initiative, project or process.
确保在每一个战略规划、项目和过程的中心是我们的客人。
· Share the vision and strategy of AccorHotels, the brandand the hotel, giving everyone the opportunity to contribute, collaborate andinnovate.
分享雅高酒店管理集团、品牌和酒店的愿景和策略，为每位同事提供贡献、合作和创新的机会。
· Provide feedback from the guest on the teams’ performanceto the team.
向团队成员及时反馈客人对于团队表现的反馈。
· Ensure that all team members feel trusted and valued fortheir accountability and risk taken.
确保所有团队成员对于他们所承担的责任和风险，备受信任和重视。
Employer Branding
雇主品牌
· Establish relationships with local schools and colleges.
与当地学校建立良好关系。
· Engage in social media to promote the hotel as best placeto work.
选择合适的社交媒体方式宣传酒店是最佳工作场所。
Induction and Onboarding
入职培训
· Establish onboarding procedures which ensure new talentfeel welcome and all team members are prepared for the new talent arrival.
建立新人才的入职流程，确保所有新人才倍感欢迎，并且团队成员对于新同事的到来做好了迎接准备工作。
· Co-ordinate and conduct orientation programs and threemonth training plans.
协调和入职培训安排和新人才3个月的培训计划。
· Appoint a support person within the operational team foreach and every new talent.
确保运营团队成员已经为每一位新同事安排了帮教。
· Seek feedback from new talent in their first month ofemployment.
了解新同事入职第一个月的反馈。
· Arrange probationary reviews and provide feedback totalent.
安排试用期评估，并且向被评估的同事提供反馈。
Learning andDevelopment
学习与发展
· Conduct/review Learning &Development needs analysisannually and budget accordingly.
每年进行和审查年度学习与发展需求分析和相应的预算。
· Plan Learning & DevelopmentPlan for future skillrequirements and not just current.
参考当前和未来技能需求，制定学习与发展计划。
· Ensure development and implementation of annual Learning & Development plan to address and narrow the performance gap;
确保年度学习与发展计划的指定和实施，以解决和缩小绩效表现差距。
· Maximize the use of AccorHotels Academie programs toaddress gaps in performance;
最大化的利用雅高酒店学院的课程，缩小绩效表现的差距。
· Deliver all brand customer service and quality standardstraining to all members of the team;
为团队成员提供品牌服务和质量标准的培训。
· Maintain accurate reporting on the Learning & Development delivery and learning programs implemented;
确保学习与发展计划和完成报告的准确性。
· Evaluate the effectiveness of the training for ROI andROE.
评估ROI和ROE培训课程的有效性。
· Seek feedback from participants and their managers foreffectiveness of learning and development programs.
收集学员和其经理的反馈意见，以提高学习与发展项目的有效性。
· Create a learning environment where each person has apersonal development plan.
创造一个人人都拥有个人发展计划的学习环境
· Follow up talent after attending AccorHotels Academietraining programs to support the application of learning on the job.
针对参加雅高学院培训课程的学员，跟进其在工作中的实际运用。
· Co-ordinate cross exposure and project based learning forstar talent.
对于明星人才的培养，协调交叉培训的项目的实施。
· Ensure all talents have access tolearning opportunities.
确保所有人才都拥有学习的机会。
· Participate actively in the Certified Trainers Network.
积极参与认证培训师的网络课程中。
CultureDiversity and Inclusion
文化多样性和包容性
· Demonstrate the AccorHotels values in all behaviors andidentify and address integrity gaps in others.
基于行为符合雅高价值观的基础上，明确和知晓个体之间的差异。
· Communicate the AccorHotels Ethic Charter, monitorbehaviors of others and address any behavior which is not in line with thecharter.
了解知晓雅高道德规范章程，监督他人的行，并且处理任何违背章程的行为。
· Support diversity in the leadership of talent during trainingevents ensuring equality of treatment based on competencies.
在培训活动中支持人才领导力的多样性，基于能力的基础上，确保我们的公正性。
· Communicate to talent all corporate diversity programssuch as RiiSE and He For She and support through active participation in anyassociated activities.
通过积极参与各类活动，推进企业多元化项目，例如RiiSE项目。