西餐厅/大堂吧/宴会厅服务员 ADD/LL/BQT Waiter

· Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds.
与所有的酒店客人建立并保持积极的关系。
· Take action to address theseneeds in order to exceed their expectations.
努力去预知客人需求以便满足并超出他们的需求。
· Create a positive hotel imagein every interaction with internal and external customers.
在与国内外的客人交流时，努力保持酒店的正面形象。
· Adhere to hotel brandstandards.
坚持酒店的品牌标准。
· Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests.
保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。
· Assist guests and escort themto locations within the hotel at their request.
在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。
· Maintain knowledge of specialprograms and events in the hotel in order to recognize and respond to guestsneeds.
对特殊活动和事件要有了解以便回答客人的需求。
· Maintain current Hotelinformation to be able to provide information to guests.
了解最新的酒店知识以提供给客人最新信息。
· Implements Procedures whichenhance the guest experience.
执行正确的程序以提高客人的体验。
· Deals diplomatically andskillfully during guest interactions.
有礼貌，有技巧与客户进行接触。