宾客服务经理 Guest Service Manager

BASIC FUNCTION 基本职责
Responsible for managing and supervising customer relationship services.
协助负责管理监督客户关系服务的事宜。尽可能多的客人并提供服务
1.Greet and escort guests, handle check-in/check-out procedures, and provide efficient and courteous one-stop services.
负责酒店宾客的迎送、入住登记及退房办理，提供高效、礼貌的一站式服务。
2. Proactively understand guest needs, coordinate with housekeeping, F&B, conference and other departments to ensure timely resolution of guest requests.
主动了解宾客需求，协调客房、餐饮、会务等部门，确保宾客诉求及时解决。
3. Provide personalized recommendations based on guest preferences (e.g., room type, dining, activity arrangements) to enhance the guest experience.
根据宾客偏好（如房型、饮食、活动安排等）提供定制化建议，提升宾客体验。
4. Be familiar with hotel facilities, services, and nearby attractions, providing accurate information and route guidance to guests.
熟悉酒店设施、服务项目及周边景点，为宾客提供准确的信息咨询与路线指引。
5. Patiently listen to guest feedback, resolve complaints in a timely manner, and report to management to drive service improvements.
耐心倾听宾客意见，及时处理投诉并上报管理层，推动服务优化。
6. Patrol public areas to ensure cleanliness, proper facility conditions, and maintain the hotel’s high-service standards.
巡视公共区域，确保环境整洁、设施完好，维护酒店高端服务标准。
7.Assist guests in emergency situations (e.g., safety incidents, guest illness) and follow hotel emergency procedures.
在突发事件（如安全事故、客人生病等）中协助宾客，配合酒店应急流程。
JOB SPECIFICATION 工作要求
1.Educational level: Graduated from a college diploma
文化程度：大学专科毕业
2.Age: 22-40 years old
年龄： 22- 40岁
3.Experience: At least 2 years of work experience standard hotels
经验：至少2年以上在酒店同岗位工作经验
4.Language proficiency: fluent Mandarin; Solid English conversation skills
语言能力： 流利的普通话；英文会话能力扎实