礼宾主管 Concierge Supervisor

BASIC FUNCTION基本职责
Responsible for planning, organizing, leading, supervising, coordinating, reviewing, and participating in the daily work of concierge employees.
负责计划，组织，领导，主管，协调，审核和参加礼宾的日常工作
DUTIES AND RESPONSIBILITIES 职责和义务
1.The daily work of the baggage handler and doorman in charge includes luggage delivery, guest placement, calling, information dissemination, and recording on the event project table
主管行李员和行李员兼司机的日常工作包括行李递运，安置客人，呼叫，信息传达、车辆使用，并在事件项目表上作记录
2.Answer phone calls regarding baggage handler services and handle inquiries, requests, and complaints from customers regarding their department
回答有关行李员服务的电话并处理客人对其部门的询问要求和投诉
3.Develop a work schedule for all baggage handlers, check their attendance and completion status on the notebook, ensure that unfinished projects are completed in a timely manner, and take appropriate action
为所有行李员制订工作日程表，在笔记本上核查行李员任务出席和完成情况，确保未完成项目将及时完成，采取适当行动
4.Supervise the use and maintenance of the luggage room, handle the cleaning affairs of the luggage room, and collect, store, and handle luggage according to appropriate procedures
主管行李房的使用和维护，处理行李房的清洁事务并根据适当程序收取存储和处理行李
5.Ensure that employees have proper appearance clean and orderly and are able to use appropriate etiquette
确保员工仪表得体、干净并能使用适当的礼仪
6.Ensure proper operation of the dispatch system
确保调度系统的正常运行
7.Notify the superior leaders about the performance of the department and provide suggestions on ways and methods to improve service quality
向上级领导汇报本部门的事宜，对提高服务质量的方式方法提出建议
8.In the absence of the chief concierge , conduct preliminary interviews on behalf of the chief concierge with applicants who meet the hotel's standards
在首席礼宾司不在的情况下代表礼宾司对应聘人员进行初步面试，对方应符合酒店的标准
9.Provide orientation training for new employees in the department and notify them in writing that their performance will be evaluated
对部门新员工的迎新培训并书面通知他们的表现将被评估
10.Draft reward form and notice of improper behavior
拟定奖励表和不正当行为通知
11.Praise employees' performance and recommend good behavior based on the situation
根据情况表扬员工的表现和推荐良好的行为
12.If necessary, conduct internal personnel training within the department
如有需要则进行部门内部人员培训
13.Accept and complete other assigned tasks
接受及完成其它指派任务
14.Maintain operating equipment in good working order.
维持营业设备良好的工作状态。
15.Keep working areas neat and tidy at all times.
随时保持工作区域的干净与整洁。
16.Identify VIPs, regular and long staying guests and build rapport to offer personalized service and assistance.
识别贵宾、常规客人和长住客人并提供个性化的服务。
17.Cultivate good working relationships with inter-related departments.
与有内在联系的部门建立良好关系。
18.Deliver high quality service to guests.
向客人提供优质服务。
19.Ensure guest needs and reasonable requests are met.
确保客人需求和合理要求被满足。
20.Seek opportunities to continually improve guest service.
通过记录客人的评论并以此为实践，不断地寻找机会发展对客服务。
21.Promote the hotel and products and services.
促销饭店与酒店的产品与服务。
22.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。
23.Assist in keeping the lobby area clean at all times.
协助保持大堂区域任何时间的高度整洁。
24.Assist traffic and parking of vehicles at the main entrance if necessary.
协助维持酒店主要入口处交通、停车秩序。
25.To assist in keeping all public area in a clean and professional presentation assuring ashtrays and other work areas are clean.
协助维持公共区域的清洁和专业化外观，确保烟灰缸及其他工作区域的清洁。
26.Attend all training sessions that are requested by the hotel’s management.
参加酒店安排的培训课程。
27.Never solicit tips from Guests.
决不允许向客人索要小费。
28.Carry out other tasks as directed by your supervisors.
完成你上级交待的其它任务。
JOB SPECIFICATION工作要求
1.Above high school degree
大学专科以上学历
2.At least 2 years’ experience
至少年2工作经验
3.Proficient in various aspects of protocol work
精通礼宾各项工作内容和
4.Good communication skills;
良好的沟通能力；