预定兼协调员 Reservations Clerk

BASIC FUNCTION基本职责
做好酒店客房预订工作，同客人建立良好的公共关系。
Efficient handlingof reservation, keep good relationship with guests.
DUTIES AND RESPONSIBILITIES 职责和义务
1. 熟悉处理房间预订的程序，确保有效的处理预订。
Be familiar with the room reservation procedures; ensure efficienthandling of all reservation.
2. 通过各种途径快捷、礼貌的接受和确认所有房间的预定。途径包括但不限于：电话、传真、邮件、亲自到店、销售人员。
Receive and confirm room reservations through various way, including but without call, fax, email, walk in and sales.
3. 及时准确地输入预订资料。
Input reservation information timely and accurately.
4. 做好预订文件的存档和交接工作。
Make archive and transfer reservation documents.
5. 熟知当前销售策略、促销活动及酒店其它活动。
Be familiar with current sales strategy, promotions and otheractivities.
6. 为客人提供咨询，订车等其他相关服务。
Offer related service to guest such as consulting and car.
7. 同客人建立良好的公共关系。
Keep good relationship with guests.
8. 为客人和饭店其他部门的员工提供全面和正确的信息。
Provide complete and correct information for guestsand staff.
9. 不断的提高对客服务水平，确保赢得客人最大程度的满意。
Improve service levels to satisfy guests.
10. 协助预订部经理和其他销售人员完成相关工作。
Assist reservation manager and sales to completerelated work.
11. 接受日常培训和考核。
Complete training schedule and routine check.
JOB SPECIFICATION工作要求
1. 知识 Educationqualifications：
学历要求：大专及以上学历。Academic requirement: Collage certificate andabove.
2. 专业要求：旅游/酒店管理等相关专业。
Major:Major in hospitality or related.
3. 技能
Skills：
4. 熟悉高星级酒店预订程序。
Familiar with reservation processor of high classhotel.
5. 熟知酒店客房状况，可售房情况，酒店的设备设施及服务。
Fully understand room status, hotel facilities andequipment.