Floor Supervisor 楼层主管

Job responsibility 【岗位职责】
1.Staff attendance, performance appraisal, according to their performance, praise or criticism.
对员工考勤、考绩，根据他们工作表现的好坏，进行表扬或批评。
2.To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
对酒店的规章制度、卫生、健康安全有明确的了解。
3.Check the facilities and management of the housekeeping department. Spot check the quality and efficiency of the department.
检查客房部的设施和管理，抽查本部门工作质量及工作效率。
4.Familiar with the operation of the department, deal with daily affairs, find problems and provide guidance.
熟悉部门的运作情况，处理每天的事务，发现问题及时进行指导。
5.Perform other related duties & special projects as assigned by the supervisor.
随时执行上级分配的其他相关任务或特殊项目。
6.Master the condition of the guest room.
掌握所辖客房的状况。
7.Pay attention to guest dynamics, deal with general guest complaints, have a major accident to report to the department manager.
留意宾客动态，处理一般性的宾客投诉，有重大事故时须向部门经理报告。
Job requirements 【岗位要求】
1.At least 1 years working experience in guest room.1年以上客房工作经验。
2.Familiar with housekeeping knowledge and computer skill.熟悉客房管理专业知识、熟练运用电脑。
3. Good organization and coordination skill.有一定的组织能力及协调能力。