Receptionist 前台接待

Job responsibility 【岗位职责】
Performs check-ins and check-outs efficiently, ensuring guests’ satisfaction.高效办理客人入住和退房手续，确保客人的满意。Performs Cashiering functions efficiently, ensuring guests’ satisfactio.高效完成收银工作，确保客人满意。Handles all guests’ requests or enquires promptly and efficiently, ensuring guests’ satisfaction.快捷高效的处理客人请求，确保客人满意。Familiar with the knowledge of room locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotions etc.熟悉客房位置、房型、房价、折扣、酒店设施及其营业时间，特别促销等。Maintain good working relations with all departments, especially Housekeeping and Reservations. Make sure conduct well room control.同其他部门维护良好的工作关系，特别是客房部和预订部。确保对客房的良好控制。Familiar with full house situation and front desk manual operation process.熟悉满房情况和前台手工操作程序。Go through relevant information about arrivals during shift; VIP, regular guests, groups, etc. Room situation and functions.交班时，核查相关信息，包括重要客人、常客、团队等，客房的状况。Answer all telephone calls in a courteous and efficient manner.礼貌高效的接听电话。Greet arriving guests with a smile and eye contact using the guest’s name.问候到店客人时保持面带微笑和目光交流，称呼其姓名。Assign adequate room as per reservation and request from guest.根据预订和客人要求，恰当的安排房间。According check in standard and procedure to handling guest check in, obtaining proper payment details and other registration information from the guest.根据入住登记标准和程序办理客人入住，从客人处了解准确的付款细节和其他登记信息。Enter the guest-details in the guest profile in the computer, with any special requests and preference when applicable。将客人的详细资料输入电脑的客人文件中，包括客人的特殊要求和喜好。
Job requirements 【岗位要求】
Have a good professional image and temperament, and understand the basic reception etiquette;有良好的职业形象和气质，懂得基本的前台接待礼仪；Fluent Mandarin, strong language expression ability, good at communication, affinity and strong sense of confidentiality;普通话标准流利，语言表达能力强，善于沟通，有亲和力，较强的保密意识；Familiar with administrative and office management related workflow, good communication, coordination and organization skills;熟悉行政、办公室管理相关工作流程，良好的沟通、协调和组织能力；Familiar with office automation equipment and office software;熟练使用办公自动化设备及办公软件；Good teamwork ability, high sense of responsibility, proactive.良好的团队合作能力，具有高度的责任心，工作积极主动。