楼层经理

1. Work closely with the Reception to ensure correct room status at all times.
与前台接待密切合作确保任何时间内正确的房态。
2. Supervise and control all Housekeeping operations. Assist assign and supervise the supervisors in their work and assist if required.
管理和控制所有客房运行管理，分配和监督领班的工作并在需要时提供帮助。
3. Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items, phones.
处理，登记和跟踪借出物品，每月盘点一次出借物品，手机。
4. Record status of daily attendance for all Housekeeping team members.
记录所有管家部员工出勤的情况。
5. Prepare monthly reports as required. Render assistance to respective Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in preparing their monthly reports and inventories.
按要求准备月报表。为管家部各部分，即布草房，楼层，公共区域，洗衣房准备月度报告和盘点提供帮助。
6. Review and update the monthly Housekeeping Manning Guide.
更新管家部月度人力报告。
7. Know how to use computer and support the office work if possible.
熟练掌握电脑，为管家部办公室工作提供帮助。
8. Keep good communication with other departments.
同其他部门协调工作。
9. Train, motivate and evaluate team member.
培训并激励员工，对他们的工作进行评估。
10. Assist with maintaining up-to date team member records.
协助稳定员工，控制流失率。
11. Ensure all work is done according to the department’s procedures and ensure the hotel’s regulations are being followed.
确保所有工作遵循管家部程序并确保酒店程序被遵守。
12. Deliver high quality service to guests.
提供高品质的对客服务。
13. Personally inspect VIP rooms.
检查预抵VIP的房间。
14. Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance.
确认VIP客人，常住客人和长包房客人。建立良好关系并提供个性化和超值服务。
15. Ensure proper handling of Lost and Found.
确保恰当的处理客人的失物与招领。
16. Responsible for strict key control.
负责严格控制钥匙领用程序。
17. Ensure guest needs and reasonable requests are met.
确保客人需求与合理的要求被满足。
18. Seek opportunities to continually improve guest service, by reporting guest comments.
通过汇总客人的意见,寻找机会不断发展对客服务。
19. Take appropriate action to resolve guest complaints.
采取合适的行动解决客人的抱怨。
20. Promote the hotel and Hilton products and services.
促销酒店与希尔顿的产品与服务。
21. Access and use Housekeeping computer programs.
掌握和使用管家部电脑系统。
22. Adhere to hotel cleaning and maintenance programs.
坚持酒店的清洁和养护程序。
23. Ensure a high level of cleaning is maintained in your work area.
保持维护所在工作区域的高度整洁。
24. Ensure all reporting and servicing deadlines are met on a timely basis.
保证所有报告和服务都按时完成。
25. Abide by the Hotel’s Policies and Procedures, Hilton Code of Business Conduct and the hotel’s team member Handbook.
遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。
26. Adhere to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。
27. To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations. 确保员工充分的理解并遵守员工手册内容。
28. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要 ，该部门有权更改或补充该职位描述。
29. Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。