实习生-餐饮部 Trainee-F&B

· 在整个工作过程中，始终保持高度的客户服务意识。
· 持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
· 能够提出对酒店的运作及环境有益的意见或建议。
· 能够积极的向客人及供应商推荐酒店的服务及设施。
· 在工作过程中能够做好本职工作，保证自己及其他人的安全。
· 熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。
· 了解健康食品的要求，并可以给出适当的建议。
· 能够达到产品知识的要求。
· 可以根据客人不同的国籍推荐菜单上的食品。
· 了解其他餐厅的菜肴，以便向客人推荐。
· Maintain high customer service focus by approachingyour job with the customers always in mind.
· Have a positive impact, taking personalresponsibility and initiative to resolve issues, always clearly communicatingwith both customers and colleagues.
· Contribute ideas and suggestions to enhanceoperational / environmental procedures in the hotel.
· Actively promote the services and facilities ofHilton hotels to guests and suppliers of the hotel.
· Perform all duties andresponsibilities in a manner that ensures your safety and that of others inyour workplace.
· Confidently know the foodand beverage menu contents and explain them in detail to guests.
· Understand dietaryrequirements and offer appropriate suggestions.
· Complete checklists onproduct knowledge.
· Make suggestions on themenu that might suit guests of different nationalities.
· Familiar with menu itemsof all other outlets to recommend guests to other outlets.