送餐服务主管 In Room Dining Supervisor

· Must know menu items as well as drink list
必须熟知所有的菜单和酒水单内容
· Must know outlet setup standards.
必须熟知餐厅的摆台标准。
· Oversee entire operation; lead by good example
协助餐厅经理、副经理监督整个运营过程
· Handles complaints and reports to outlet Managers
向餐厅经理，副经理汇报客人投诉
· Trains new staff in all aspects of Outlet food andbeverage WA service standards.
协助培训员工全面餐饮知识和华尔道夫服务标准。
· Assists in set up, ensure smooth operation at alltimes.
带领参与布置摆台，保证运营顺畅。
· Must know outlet service manual, hotel rules ®ulations and hotel emergency procedure.
必须掌握餐厅服务流程，酒店规章制度和紧急情况处理程序。
· Employee performs all cashier and revenue recordingduties according to hotels policy & procedures.
根据酒店的制度和流程，员工必须掌握所有的收款和收入登记的职能。
· To ensure thatpolicies and procedures are followed.
保证标准和规范得到执行。
· To monitor andenforce the staff’s personal grooming and hygiene standards at all times.
监督和管理员工的个人仪表和卫生符合规定。
· To enforce thepunctuality of the entire team.
增进团队成员的时间观念和守时。
· To create a goodworking atmosphere and build a team in order to increase morale and efficiency.
建立一个良好的工作氛围，增强团队的职业道德和工作效率。
· To maintaineffective communication and build good working relations with the kitchen.
同厨房保持良好的工作关系和有效的沟通。
· To controlattendance records and all staff’s allowances.
协助做好考勤纪录和所有员工信息。
· To complete allnecessary report on major events and activities of the department.
汇报经理所有部门主要活动和事件。
· To monitormaintenance requisitions.
负责维护餐厅所有运营设备状况保持及时追踪。
· To set up a regularand VIP guest card system.
建立常规客人和VIP客人档案。
· To plan andimplement a proper cleaning schedule on a daily, weekly and monthly basis.
计划和实施正确的每日，每周和每月清扫计划
· To ensure hygienicservice is provided and maintain good condition of furniture and equipment.
确保卫生服务正常，所有的家具和设备状态良好。
· To perform any otherduties that might be requested by the Outlet Manager.
执行餐厅经理、副经理分配的其他工作