行政管家(J16145)

工作职责：
• Supervise and control all housekeeping operations. Supervise the shift leaders in their work and assist if required.
管理和控制所有客房部的运行，分配和监督主管的工作并在需要时提供帮助。
• Train, motivate and evaluate staff performance.
培训并激励员工，并进行员工工作评估。
• Manage department strategic planning and development.
制定管理部门战略计划和发展。
• Determine and plan for future staffing needs
部门各岗所需人员编制的计划和确定。
• Recruit staff together with Human Recourses Department
与人力资源部配合招聘员工。
• Manage staff training and development.
管理员工培训和发展。
• Implement staff performance appraisals
进行员工绩效考核。
• Carry out exit interviews.
实施员工离职面谈。
• Implement appropriate management practices that provide staff motivation and communication.
以合适的管理方式给予员工激励和沟通。
• Responsible for the overall cleanliness of the Guestroom and Corridor, check all areas regularly
负责酒店全面的清洁，定期检查所有区域。
• Ensure all work is done according to the department’s procedures and ensure the hotel’s regulations are being followed.
确保所有工作严格遵循客房部楼层操作程序并遵守酒店规章制度。
• Prompt reporting of maintenance issues and follow up
迅速报告维修数据且及时跟进。
• Responsible for strict key control
负责钥匙的严格管控。
• Co－operate with Front Office on room discrepancies to ensure accurate room status at all times
与前厅部密切合作以确保任何时间段房态的准确性。
• Manage quality improvement
提高管理质量。
• Develop procedures that track, report on, and control the circulating costs of the department
建立程序跟踪、报告、控制客房楼层的流动成本。
• Coordinate work operations within the department
协调客房楼层内部工作运作
• Assess work operations and prepare plans to implement change when required
评估客房楼层运作情况，必要时进行调整
• Provide ongoing advice and support to staff under your supervision
持续向所管辖的员工提供帮助和建议。
• Supervise staff performance
指导客房部员工工作表现
任职资格：
• Responsive and customer focused
责任心强，真诚待客。
• Able to drive excellence as well as routine work
能够完成或超越日常职责。
• Communicate effectively and clearly
有效清晰交流。
• Able to adapt work style and ethics appropriately
能够适当调整工作风格和规范。
• Positively listen to others and consider their concerns
积极聆听、多方位思考。
• Good written and verbal skills
良好写作和口头表达能力。
• Possess strong training, leadership and people management skills.
较强的领导和人员管理技能，附加培训技能。
• Guest oriented and able to confidently build and exceed service standards
以客户为导向，并能够自信地建立和超过服务标准。
• Strong interpersonal skills and possess an attention to details
较强的的人际处理能力并关注细节。
• Good knowledge of all housekeeping areas, guest floors, public areas , laundry operation
具有良好的关于管家部楼层专业知识，PA和洗衣房运作的基本知识。
• Fluency in spoken English advantageous
良好的英语水平。