管事部主管-夜班(J16778)

工作职责：
• Maintain high customer service focus with customers in mind.
• 在整个的工作过程中，时刻保持高度的客户服务意识。
• Have a positive attitude, take responsibility and initiative to resolve issues as well as communicate clearly with customers and colleagues.
• 保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
• Responsible for guiding Steward Supervisors and Stewards in their jobs.
• 负责在工作中指导管理管事部主管和团队成员的工作执行力。
• Control and analyse cleanliness standard for kitchen areas, banquet rooms （back of the house）, equipment, utensils, guests and team satisfaction, operating supplies, cleaning supplies, payroll, related costs, breakage and loss.
• 负责工作中控制和分析以下：厨房区域的清洁标准，宴会厨房（后区）、设备和厨房用具、
• 客人和团队的满意度、运营物资，清洁物品，相关的费用控制、破损和丢失。
• Provide sufficient cleaning supplies and equipment which are in accordance with sanitation standards and in good condition to the outlets and kitchen sections, for stewarding operation during a shift.
• 负责提供充足的卫生标准达标的设备给到厨房及餐厅。负责确保在当班的时候有充足的清洁剂和设备提供部门运作。
• Responsible for implementing a detailed cleaning program as scheduled, monitoring the results of each action.
• 负责按照清洁时间表执行，检查执行结果。
• Responsible for the proper handling and maintenance of all equipment in the kitchen, storing and safekeeping all flatware, glassware, hollowware, utensils and related equipment.
• 负责厨房所有设备的维护。
• Ensure all cleaning supplies and equipment are sufficiently stocked.Maintain and update the steward operating manual, chemical charts and cleaning chart for the team’s reference.
• 负责厨房所有设备的维护。负责所有库房物品的安全。确保充足的清洁物品和设备。按照管事部的操作手册更新维护化学物品和清洁用品。
• Prepare and monitor the requisition of all chemicals and equipment.
• 按要求准备和领取化学物品和设备，按照标准存储化学物品，熟悉化学物品知识。
• Report all accidents and incidents.
• 事故报告的编辑和汇报。
• Conduct and prepare the monthly operating equipment inventory.
• 准备每月的盘点。
• Report and monitor the breakage and loss report for operating equipment.
• 报告和监督破损丢失。
• Keep the storeroom in order.
• 保持储物室的物品摆放整齐。
• Maintain the polishing machine and the deoxidizing bath in perfect order.
• 按规范清洗机器。
• Operate and maintain the automatic dish－washing machine and other cleaning equipment.
• 能熟练操作自动洗碗机。
• Provide the restaurants with sufficient dishes.
• 提供给各餐厅以足够的餐具器皿，做好补给工作。
• Clean the floor and the tiles in the kitchen, corridors and stewarding areas.
• 清洁干净厨房的地板，墙面瓷砖，走廊和所有管事工区。
• Complete the FSMS checklist in preparation for service.
• 严格遵守技能标准提供服务。
• Check reservations for the day, ensure that the team is aware of busy areas in the operation.
• 查看当天预订信息，确保团队成员知晓运作繁忙区域。
• Perform all duties and responsibilities safely for yourself and others in the workplace.
• 在工作过程中按照安全操作准则做好本职工作， 确保自己及他人的安全。
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
任职资格：
• Middle School Diploma equivalent or above
• 教育: 初中及以上或相等的学历。
• At least 3 years working experience in a 5－star category hotel
• 工作年限: 至少三年在五星级酒店的工作经验。
• Minimum of 2 years as a Stewarding Team Leader in an international brand hotel
• 管理经验: （如有） 至少两年的国际品牌酒店管事部领班经验。
• Possess a valid Health certificate
• 资质证书: （如有） 有效期内健康证。
• Knowledgeable of opening hours for restaurants and hotel outlets
• 熟悉所有餐厅及酒店其他部门的营业时间。
• Able to train and motivate team members
• 熟悉团队成员培训和激励程序。
• Able to set priorities and complete tasks efficiently
• 有能力按照事情的优先顺序按时完成任务。
• Work well in stressful situations, remain calm under pressure and able to solve problems
• 能在压力下很好地完成工作，保持冷静解决问题。
• Able to work in a moist, hot and sometimes loud environment
• 能够在潮湿，炎热和不时吵闹的环境中工作。
• Knowledgeable in FSAA
• 具备食品安全体系方面的知识。