酒店总经理

BASIC FUNCTION基本职责
Hotel Pre-opening 预开业酒店
For opening of the new hotel, General Manager prepares to submit an overall pre-opening budget plan on all expenditure during the pre-opening period and to produce a “Master Chart” of action plans to meet the hotel opening schedules and other work included:
对于即将开业的新酒店，总经理需要提交酒店预开业预算计划，并完成“Master Chart”的行动计划以达成开业计划和其他的工作包括：
Assist in supplying and maintaining all licenses and permit requirements.
协助获得相关酒店的执照和许可证。
Prepare the schedules of recruitment’s and staff training plans.
准备招聘计划和员工培训计划。
Produce timelines and action plans on services to be rendered at different stages.
Negotiate and obtain bargain prices for supply of utilities, cleaning, maintenance, vermin extermination, security and other services and goods required in the operation to the hotel.
通过商定，为酒店获得物美价廉的器具、 清洁、 维修、 害虫防护、 保全，其他服务和产品等酒店运营所需的供应商。
Provide standard pre-opening accounting setup and services.
提供标准预开业会计设置及服务。
Prepare and establish a set of operating policies/procedures, operation and training manual.
准备和建立一套的经营政策/程序、操作和培训手册。
Develop international and national sales and marketing promotional program, including advertisements and public relations and other program to secure business and booking at the hotel.
制定国际和国内销售和营销宣传方案，其中包括广告、公共关系和能获得业务的其他方案和酒店的预订。
Develop an organizational chart, staffing guides and schedules of employment and compensation rates and package.
建立酒店组织结构图，人员编制指南、员工福利表等。
Recruit initial staff and implementation training program.
初期员工的招聘和培训计划的实施。
Negotiate and manage with concessionaire, licenses, tenants, consignees and other intended users of hotel facilities within the premises.
商定和管理与特许公司、许可证、租户、收货人及其他预使用酒店设施用户。
Hotel Daily Operations
酒店日常运营
Maintaining a harmonious working relationship with hotel owners and continually responding of total commitments to the hotel management companies. Attend regular owners and management meetings in accordance with the guidelines of the management companies. Maintaining positive attitude be cooperative to the owners and superiors of the management companies and other hotels colleagues.
与酒店业主保持和谐的工作关系和始终对酒店管理公司的承诺负责。根据管理公司的指导方针定期参加业主和管理团队的会议。保持积极的态度，与业主和上级的管理公司和其他酒店同事的保持合作
完成在服务方面不同阶段的时间表和行动计划。
Submit a pre-opening budget for showing the proposed expenditures to be made.
提交预开业所提出的开支预算。
Compensation for expenses incurred on the staff recruitment and training, sales and marketing promotional programs, the opening of festivities or any other pre-opening requirements.
准备补助费用用于支付工作人员招聘和培训、销售和市场营销推广计划、开幕庆典或任何其他开业前的需求。
Prepare a purchasing plan on operating equipment and utensils required initially.
准备关于运营设备及所需器具的初期采购计划。
Maintain the smoothly operations of the hotel, which included of administering and implementing the policies and procedures, establishing and monitoring the overall hotel goals and objectives. Made daily physically routines spot checks on hotel outlets and a number of guestrooms in order to keep sight of the fact that the maintenance and standards of services achieved.
保持平稳的酒店运营，其中包括管理和执行相关的政策和流程，建立和监测酒店的总体目标。对酒店餐饮和客房等区域进行每日实际例程抽查以维护好服务质量和标准。
Plan and supervise targeted goals closely for maximizing profit and minimizing operating costs. And control the operating service standards to meet the expectations of both guests and owners. Established operational objectives and action plans with time frame towards achieving goals.
计划和管理以最大的利润和最小的经营成本为目标。提高运营服务标准以达到客人和业主的期望。设定经营目标和行动计划期限以达成经营指标完成。
Supervise and review with the Human Resource Department on all activities of staff, such as staff motivation plan, staff development and training program, etc., for maximizing of high staff productivity, staff morale low staff turnover. And ensure efficiency of services, effectiveness of teamwork and the good staff responsibility of the managerial staff. Make closely monitoring on departmental performance from time to time.
与人力资源部一起监督和审查酒店员工活动，例如员工激励计划、 工作人员发展 和培训程序等，以最大限度提高发挥员工工作效率及员工的士气，降低低员工的离职率。并确保服务效率、团队凝聚力和员工的良好责任感。时常关注部门员工的工作表现。
Review bi-weekly on financial achievements with division heads and plan new financial directives in addition to the projected figures in the business plan. Assist sales/marketing to create additional sales objectives to increase revenue in both rooms and food and beverage sales.
每隔半月与各部门主管一起回顾酒店财务指标并对除预期数据以外新的指标进行计划。协助市场销售部创建额外的销售目标计划，以增加客房和餐饮的收入。
Possess effective marketing and sales skills with considerable experience in establishing hotel positioning, conducting marketing research, marketing strategies and the hotel promotions. Personally handle all complaints as much as possible and answered all hotel correspondences, which related to the administrations within 24 hours.
在建立酒店定位，进行销售调研、市场战略和酒店促销方面具备有效及经验丰富的市场营销和销售技能。亲自处理与酒店相关的投诉与回复信函，不得超过 24 小时。
Produce and send the required monthly reports to the owners and with a copies sent to Management Company:
完成每月的报告，提交给业主方同时提交到管理公司：
-Monthly manager’s report月度经理的报告
-Month-end financial statements package月末财务报表
-Sales/marketing promotional plans销售/市场营销推广计划
JOB REQUIREMENT任职要求
At least two years working experience of international hotel chains as General Manager;
具备两年及以上国际连锁品牌酒店相关总经理工作经验
Good marketing experience of hospitality industry and the independent operation experience or marketing development;
具有多年酒店市场营销经历和独立运营经验或市场发展开发经验
Good professional knowledge and good individual work ability;
良好的职业素养和独当一面的工作能力；
Good responsible attitude and dedication and integrity;
高度的责任心、敬业精神及诚信态度;
Good communication and negotiating skills;
良好的与人交流、沟通和谈判技巧;
Be good at problem solving skills;
精于分析问题、专于解决问题;
Be good at team and quick decision, and be accountable decision-marking;
善于团队管理，用于果断决策，敢于承担责任;
Good managing change ability and professional level;
具有较强的应变能力及资深的专业水平;
A pleasant personality;
性格开朗、亲和力强;
Aim higher.
勇于进取创新，不断挑战目标。