宾客服务经理Guest Service Manager

Reports directly to andcommunicates with the Front Office Manager on all pertinent matters affectingguest service and hotel operations直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通Provides functional assistanceand direction to all departments向所有部门提供功能性支持和指导 Cooperates, coordinates andcommunicates with other hotel departments as required按需要与酒店其它部门进行合作、协调和沟通Reacts to situations to ensureguests receive prompt attention and personal recognition throughout the hotel 对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视Responds to guest needs andresolves related problems就客人的需求做出反应并解决相关问题Supervises and directsReception and Reservations personnel对接待部和预订部工作人员进行监督和指导Supports and assists FrontOffice personnel and all departments at peak periods在高峰期向前厅部工作人员和其它所有部门提供支持和协助Ensures VIPs and IHG rewards club guestsreceive special attention保证贵宾和优悦会会员受到特别关照Inspects front of house andback of house regularly for cleanliness定期检查一线各部门和二线各部门的清洁状况 Assists Guest Relations ingreeting, rooming, and sending off VIP guests协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行Monitors appropriate standardsof conduct, uniform, hygiene, and appearance of staff监督员工的行为、制服穿着、卫生和外表形象Provides input for Front Officemeetings为前厅部会议提供信息 Promotes inter-hotel sales andin-house facilities促进店际销售及推销酒店内的设施Checks billing instructions andmonitors guest credit检查结帐说明并监督客人信用情况Analyses and approves discountsand rebates分析和批准打折相关事宜Analyses the rate variancereport to ensure rooms revenue control分析房价差异报告以保证控制客房收入Takes action with the Property ManagementSystems (PMS) in emergency situation在紧急情况下使用酒店管理系统（PMS） Fully conversant with all hotelemergency procedures熟知酒店紧急情况所有处理程序Ensures front line staffcomplies with FIT marketing techniques and maximize sales确保一线员工遵从散客市场技巧并最大化的进行销售Works with Superior and HumanResources on manpower planning and management needs与上级领导和人力资源部一起进行人力规划和管理需求Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget与上级领导和财务总监一起编制和管理部门预算