宾客服务主管Guest Services Supervisor

Conducts shift briefings to ensure hotel activities and operationalrequirements are known 进行有效的交接班简报工作，以明确酒店活动和运营要求Supervise front desk operations during assigned shift including:在当班期间监督前台运营情况，包括：Maintenanceof guest information维护客户信息Maintenanceof information about local events维护当地活动的信息Compileoccupancy statistics统计入住情况Supervisegroup bookings监督团队预订情况Assistingwith serious complaints协助解决严重投诉问题Supervise cashiering activities during shift including:在当班期间监督收银的活动，包括：Cashhandling and banking procedure现金处理和银行业务程序Dealingwith irregular payments处理非正常的付款情况Instructingstaff in credit policies and facilities就信用政策和设备对员工进行指导培训Instructingstaff in cash security procedures就现金安全程序对员工进行指导Carry outdebtor control实施应收帐款控制Preparereports准备财务报告Supervisethe cashiering system对收银系统实施监管Works with Superior on manpower planning and management needs与上级领导一起进行人力规划和管理需求的讨论