客房主管Housekeeping Supervisor

Monitors Housekeeping personnel to ensure guestsreceive prompt and courteous service监督客房部工作人员，确保客人得到及时和礼貌的服务。Monitor Housekeeping personnel to ensure rooms, andparticularly those of IHGRewards Club members, known repeat guests and otherVIP’s receive special attention监督客房部工作人员，确保客房，特别是会员、熟客和其它贵宾的客房得到特别重视。Informs other operating departments of Housekeepingmatters, which concern notably the Front Office, to ensure accurate roomstatus, in addition to communicating with Engineering and the Laundry除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。Schedules routine inspections by supervisors, of allhousekeeping areas including occupied and non-occupied rooms Inspects guestrooms in all Housekeeping areas on a regular basis to ensure furnishing,facilities and equipment are clean and in good repair, well maintained andreplaced / refurbished as required定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。Appraise appearance, discipline and efficiency of allstaff under direct supervision and initiate immediate remedial action ifnecessary对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。Follows up on progress of agenda items covered inregular meetings跟进日常所提及的其他需要跟进的客房部的日常事务。Works with the Assistant ExecutiveHousekeeper on routine cleaning programs including spring cleans, etc与行政副管家一起管理例行清扫活动，包括春季大清扫等。√Supervise the implementation of housekeeping standardsand procedures in relation to:监督客房部各项标准和工作程序的执行：Bedroomservice臥室服务Bathroomservice卫生间服务Valetservice洗衣服务Cleaningservice清洁服务Linenmaintenance布草维护Recommended changes to these standards and trainingneeds on an ongoing basis就这些标准和培训需求提供持续性的改进建议。Maintain a current and thorough knowledge of allhousekeeping systems对客房部所有系统有最新和完整的知识。Responsible for entering accurate room status intocomputer daily and investigate discrepancies 负责每天将客房情况准确的输入电脑并调查各种异常情况。Maintains and update administrative data维护和更新管理数据。Open and close the shift and ensure effective shifthand over负责管理接班和交班工作，以确保交接班过程的有效进行。Maintains working area and equipment in a proper stateof cleanliness and repair确保工作区域和设备得到良好的清洁和修缮。Report guest complaints to Executive Housekeeper ordelegate immediately及时向行政管家或其代理人汇报客人的投诉情况。Conform all damage and losing item withoperator.每天与总机和对房间丢失与破损的记录情况Distribution and collection of keys分发和收集钥匙。Management of all incoming and outgoing calls管理所有的呼入和呼出电话。Solve employee grievances解决员工受到的不公正待遇问题。Perform Room allocations分配客房Perform Room inspections检查客房Prioritise arrival rooms排列抵店客人客房的优先顺序。Liaise with Front Office for guest and hotelrequirements 配合前台满足酒店和客人的要求。Ensure guest valet is processed and delivered in a timelymanner确保及时为客人提供洗衣服务并送还。Co-ordinate special projects (e.g. site rooms, vermincontrol, window and carpet cleaning, room inventories)协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)Manage all special requests made by guests处理客人所有的特殊要求Ensure consistency within the department确保部门内工作的一致性Management of lost property for the hotel管理酒店的遗失财物Ensure you have complete knowledge of room types,layouts and facilities确保具有客房类型，设计和设施的全面知识Conducts shift briefings to ensure hotel activitiesand operational requirements are known进行交接班说明，确保了解酒店的工作和运营需求Works with Superior on manpower planning andmanagement needs与上级领导一起进行人力规划和管理需求