bank
职位详情

Patient Service Officer / Cashier 客服专员 (收银方向)

8千-1.2万
  • 北京
  • 3年以上
  • 大专
职位描述
招聘人数:1人
此岗位为医院前台客服
要求英语流利有大夜班
Job Description:
Customer Service:
- Support all daily clinic operations in relation to client services, greet clients, answer client calls and inquiries, manage appointment schedules and waiting lists in PMO, registration of new clients, respond to emails, process invoices and collect payments, management of incoming mail, release of medical records, collection of documents, photocopying, fax services and scanning services as required.
- Engage in customer service quality initiatives/projects.
Administration and Financial responsibilities:
- Be familiar with the different methods of payment for all client groups
- Responsible to ensure all information is collected and available to invoice third party payers
- Ensure invoices are prepared accurately and present to clients to professionally where the client cannot pay all or part of the account escalate to manager
- Commitment to ensure that the petty cash is correct for the day; any discrepancy has to report to the manager same day
- Ensure the transfer of revenue is correctly recorded and signed off;
- All adjustments of invoices and all refunds must be documented and approved by the department manager or the Clinic Manager
- Assist patient to complete all necessary documentation for CMS or Direct billing as well as collect copies of all supporting documents
- Performing routine cash register / checkout duties without supervision.
- Receiving and processing payments in cash, credit card, debit card or other form of payment.
- Assisting customers with problems in a polite and professional manner
- Other duties arranged by supervisor.
Requirements:
- College degree or above.
- Minimum 2-3 year customer service related working experience in an international company
- Fluent in spoken and written English.
- Strong customer service mindset, particularly relating to International health care services
- Common computer skill (MS office)
- Sense of responsibility
- Professional appearance/manner
- Enthusiastic team player
- A natural desire & willingness to assist people of all nationalities
- Open to problem solving and confronting challenging situations
- Cooperativeness -sharing information
- Appetite for learning

其他要求

  • 语言要求:英语-熟练
  • 计算机能力:熟练
举报该职位

工作地点

img
北京市朝阳区新源里16号琨莎中心1座底商105室
知己知彼分析器
目前共有位求职者投递了该职位,你的简历匹配度为,你的综合竞争力排名为第名。
打开APP查看职位竞争力分析
img1收藏
投递简历