统筹接待大使 Ambassador of Guest Service

1.热情、友好地接待每一位宾客，客人入住期间提供专业的贴身服务，确保宾客入住、在店体验、退房流程的顺畅和高效。处理宾客的投诉和建议，积极寻求解决方案，提升宾客满意度。
2.服务质量监督:监督并提升整体服务水平，确保服务标准符合酒店或餐饮行业的规范，定期对服务团队进行培训，提升员工的专业技能和服务意识。
3.建立并维护良好的客户关系，了解宾客需求，提供个性化服务，收集宾客反馈，分析宾客满意度数据，用于改进服务质量。
4.协助制走并执行宾客服务策略和计划。确保宾客服务的连贯性和一致性。
5.通过个性化服务吸引客人返店，并成为酒店的销售者，拓宽酒店客户群体。
6.完成上级其他合理分配的职责和任务。
1. Greet every guest warmly and friendly, provide professional and attentive service during their stay, and ensure a smooth and efficient experience from check-in to in-stay to check-out. Address guest complaints and suggestions proactively, seeking solutions to enhance guest satisfaction.
2. Service Quality Supervision: Monitor and improve the overall service standard to ensure compliance with hotel or hospitality industry norms. Conduct regular training for the service team to enhance their professional skills and service awareness.
3. Establish and maintain positive customer relationships, understand guest needs, deliver personalized services, collect guest feedback, and analyze guest satisfaction data to drive service quality improvements.
4. Assist in developing and implementing guest service strategies and plans to ensure consistency and coherence in guest service delivery.
5. Attract guests to return through personalized service and act as a sales ambassador to expand the hotel's customer base.
6. Complete other reasonably assigned duties and tasks by superiors.