Executive Housekeeper行政管家

【岗位职责】
1、全面负责客房部的日常运营管理工作，制定并执行部门工作计划及预算，确保部门高效运转；
2、监督客房清洁、布草管理、设备维护等工作，确保客房服务质量符合酒店标准；
3、负责客房部员工的招聘、培训、考核及团队建设，提升员工专业素质与服务意识；
4、定期检查客房及公共区域的卫生、安全状况，及时处理突发问题，确保宾客满意度；
5、协调与其他部门（如前厅部、工程部等）的沟通与合作，优化工作流程；
6、控制部门成本，合理调配物资与人力，提高资源利用率；
7、处理宾客投诉及特殊需求，提供个性化服务解决方案。
1. Fully responsible for the daily operation and management of the housekeeping department, developing and implementing departmental work plans and budgets to ensure efficient operations;
2. Supervise room cleaning, linen management, equipment maintenance, and other tasks to ensure that room service quality meets hotel standards;
3. Responsible for recruiting, training, evaluating, and team-building of housekeeping staff to improve employees' professional skills and service awareness;
4. Regularly inspect the cleanliness and safety of guest rooms and public areas, promptly handle emergencies, and ensure guest satisfaction;
5. Coordinate communication and cooperation with other departments (such as Front Office, Engineering, etc.) to optimize workflow;
6. Control departmental costs, allocate materials and manpower reasonably, and improve resource utilization;7. Handle guest complaints and special requests, providing personalized service solutions.
【岗位要求】
1、3年以上酒店客房管理经验，熟悉客房部运营流程及标准，有华住、雅高酒店工作经验者优先；
2、具备较强的团队管理能力，能够有效调动员工积极性，提升团队凝聚力；
3、注重细节，对卫生、服务品质有高标准要求，具备良好的问题解决能力；
4、具备成本控制意识，能够合理规划资源，优化工作流程；
5、良好的沟通协调能力，能够妥善处理客人投诉及部门间协作问题；
6、身体健康，能适应弹性工作时间，具备较强的抗压能力。
1. Over 3 years of hotel room management experience, familiar with the operations and standards of the housekeeping department, experience in Huazhu or Accor hotels preferred;
2. Strong team management skills, able to effectively motivate employees and enhance team cohesion;
3. Detail-oriented, with high standards for cleanliness and service quality, and good problem-solving abilities;
4. Cost-conscious, able to plan resources reasonably and optimize work processes;
5. Good communication and coordination skills, able to properly handle guest complaints and interdepartmental collaboration issues;
6. Healthy, able to adapt to flexible working hours, and possess strong stress tolerance.