Housekeeping Supervisor客房主管

【岗位职责】
1、负责客房部的日常运营管理，确保客房清洁、布草更换、物品补充等工作高效有序进行；
2、制定并执行客房服务标准与流程，监督员工操作规范，提升服务质量；
3、定期检查客房卫生、设施设备状况，及时反馈维修需求并跟进处理结果；
4、负责客房部员工排班、培训及绩效考核，优化团队工作效率；
5、处理客人投诉及特殊需求，确保问题及时解决并提升客户满意度；
6、与其他部门（如前厅、工程、安保）保持高效沟通，协调解决跨部门问题。
1. Responsible for the daily operations management of the housekeeping department, ensuring efficient and orderly execution of room cleaning, linen replacement, and replenishment of supplies;
2. Develop and implement room service standards and procedures, supervise staff compliance, and improve service quality;
3. Regularly inspect room hygiene and facilities, promptly report maintenance needs, and follow up on results;
4. Responsible for scheduling, training, and performance evaluation of housekeeping staff, optimizing team work efficiency;
5. Handle guest complaints and special requests, ensuring timely resolution of issues and enhancing customer satisfaction;
6. Maintain effective communication with other departments (such as front office, engineering, security) to coordinate and resolve cross-departmental issues.
【岗位要求】
1、具备较强的服务意识与责任心，能够适应酒店行业工作节奏；
2、良好的组织协调能力，能够高效管理团队并处理突发情况；
3、具备基础的数据分析能力，能通过运营数据优化工作流程；
4、身体健康，能适应站立、走动等体力工作；
5、有华住酒店客房管理经验者优先，无经验者可接受系统培训；
6、具备一定的抗压能力，能妥善应对高强度工作及客户诉求。
1. Possess a strong sense of service and responsibility, capable of adapting to the work pace in the hotel industry;
2. Good organizational and coordination skills, able to efficiently manage teams and handle emergencies;
3. Basic data analysis skills, able to optimize workflows through operational data;
4. Physically healthy, able to handle tasks that require standing and walking;
5. Prior experience in Huazhu hotel room management is preferred; those without experience can undergo systematic training;6. Possess a certain level of stress tolerance, able to appropriately handle high-intensity work and customer demands.