Guest Room Manager 客房经理

【岗位职责】
1、全面负责酒店客房部的日常运营管理工作，确保客房服务质量和清洁标准符合酒店要求；
2、制定并执行客房部的工作计划、服务流程及管理制度，优化部门运作效率；
3、监督客房清洁、布草管理、物品配备及设施维护，确保客房状态良好；
4、负责客房部员工的排班、培训、考核及团队建设，提升员工服务意识和专业技能；
5、处理客户投诉及特殊需求，及时解决问题，提升客户满意度；
6、控制客房成本，合理管理物资消耗，降低运营成本；
7、协助行政管家对整个客房部运营管理
1. Fully responsible for the daily operation and management of the hotel's housekeeping department, ensuring that room service quality and cleanliness standards meet hotel requirements;
2. Develop and implement work plans, service procedures, and management systems for the housekeeping department, optimizing departmental operational efficiency;
3. Supervise room cleaning, linen management, supply allocation, and facility maintenance, ensuring rooms are in good condition;
4. Responsible for scheduling, training, assessment, and team building of housekeeping staff, enhancing employees' service awareness and professional skills;
5. Handle customer complaints and special requests, resolve issues promptly, and improve customer satisfaction;
6. Control room-related costs, manage resources consumption reasonably, and reduce operational expenses;
7. Assist the Executive Housekeeper in the overall operation and management of the housekeeping department
【岗位要求】
1、具备酒店管理或相关领域工作经验，有客房管理经验者优先；
2、熟悉客房部工作流程及标准，了解酒店行业服务规范；
3、具备较强的团队管理能力，能够有效调动员工积极性；
4、良好的沟通协调能力，能妥善处理客户及员工关系；
5、工作细致认真，责任心强，具备较强的抗压能力；
6、能适应弹性工作时间，必要时参与轮班或加班。
1. Possess work experience in hotel management or related fields; candidates with experience in room management are preferred;
2. Be familiar with the workflow and standards of the guestroom department, and understand the service norms of the hotel industry;
3. Have strong team management skills and be able to effectively motivate employees;
4. Have good communication and coordination skills, and be able to properly handle relationships with clients and staff;
5. Work meticulously and conscientiously, with a strong sense of responsibility, and possess strong stress resistance;
6. Be able to adapt to flexible working hours, and participate in shifts or overtime when necessary.