Lobby Senior Host 前台主管

l Performall duties as Lobby host, including additional duties as follows:
l 完成所有大堂接待员的工作职责，及以下工作职责
l Conductsshift briefings to ensure hotel activities and operational requirements areknown
l 开交班会，确保员工都清楚酒店活动及操作要求。
l Supervisefront office operations during assigned shift including:
l 监督指定班次期间前厅的运作，包括：
1. Maintenance of guest information
2. 客人信息的维护
3. Maintenance of information about local events
4. 本地活动信息的维护
5. Compile occupancy statistics
6. 编写入住率统计
7. Supervise the use of the public address system
8. 监督公共地址系统的使用
9. Supervise group bookings
10. 监督团队预订
11. Assisting with serious complaints
12. 协助处理重大投诉
l Supervisecashiering activities during shift including:
l 监督班次期间的出纳员活动，包括：
1. Cash handling and banking procedure
2. 现金处理和银行程序
3. Dealing with irregular payments
4. 处理不定期付款
5. Instructing staff in credit policies and facilities
6. 教导员工信用政策及设施
7. Instructing staff in cash security procedures
8. 教导员工现金安全程序
9. Carry out debtor control
10. 执行债务人控制
11. Prepare reports
12. 准备报告
13. Supervise the cashiering system
14. 监督出纳员系统
l Inconjunction with the EDP manager to ensure the hotel system is maintained inaccordance with the standard operating procedures.
l 与电脑部主管协作，确保酒店系统根据标准正常运行。
l Toensure that all refused business is recorded and reported to Front OfficeManager.
l 确保对所有被拒绝的业务做出记录，并上报给前厅部经理。
l Be ableto handle main Guest complaint
l 有能力去处理客人的投诉