前台经理 Front Dest Manager

JOB SUMMARY 工作概要 :
1. Report to Director of rooms
向房务总监报告
2. Well versed on all Brand Standard requirements for Front Office and related areas
熟悉所有前厅部以及相关区域的所有品牌标准
3.Assist Director of Rooms in all areas to ensure a correct and smoothly operation department.
协助房务总监确保前厅部运转正确、流畅
SPECIFIC DUTIES 工作任务 :
1. Responsible for GV scores on Arrival Experience and Received Preferred Room Type
为宾客满意度调查中抵店经历和获得喜欢房型部分的分值负责
2. Ensure Guest Relations team is positively affecting GSS scores for Problem Experienced by resolving guest issues timely, effectively, and professionally while hotel interest is observed
确保宾客关系团队通过及时、有效、专业的解决宾客遇到的问题，同时保留酒店权益，对宾客满意度调查产生积极的影响
3. Hand on for all Front Office operations including Front Desk, Concierge/Airport/Driveway and Executive Lounge
负责前厅运营包括前台，礼宾
4. High level of visibility and presence in the lobby
高频率出现在大堂
5. Achieve Marriott Bonvoy enrolment goals provided by Regional office and maintain activation rate above 18%
完成由区域总部订立的万豪旅享家会员注册目标，并保持18%的活跃率
6. Develop and maintain an effective, attractive incentive based Up selling program either through in house resources or outside consultant agency
设立并维护一个对酒店内部和外部订房代理同样有效的、吸引人的促销奖励计划。
7. Develop and regularly update and revise Repeat Guest Program, VIP program
改进、维护并更新回头客计划和贵宾计划
8. Ensure Marriott Bonvoy new enrolments and existing members’ information are properly entered in Opera for data upload
确保万豪旅享家新会员和已存在的会员信息输入到Opera中并将数据上传
9. Monitor and prepare timely monthly report requested by Director of Rooms for various sections in Front Office department
监督并准备房务总监要求的前厅部各部分的月报表
10. Ensure active pull through of Hotel Business Positioning for all Front Office associates Achieve Associate Pulse Survey goals for the department
达到部门员工满意度调查的目标
11. Ensures that all procedures and policies are in place and followed. Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate
确保程序和规章制度的执行。执行日常审计和控制。如有任何谬误及时与财务部沟通；随时为员工提供指导
12. Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations
确保所有员工执行所有酒店规章、制度、程序和标准
13. Complete other tasks assigned by the Director of Rooms
完成房务总监交代的其他事项