客房主管 Room Supervisor

Major Responsibility 责任概要：
Under the guidance supervision of the Floor Manager and establish policies and procedures of the Hotel and the
Housekeeping Department, supervise the activities and behavior of Room attendants / housemen to ensure clean, orderly and attractive guestrooms and surrounding public area; Suggest and develop training programs to improve efficiency,
productivity and performance of Room attendants/housemen.
在楼层经理的指导下， 建立酒店和客房部的政策和流程，管理楼层服务员的态度和举止行为，确保服务员在清 洁房间和周围公共区域时态度是否认真，提供意见和发展培训计划来提高效率及服务员的工作效率和表现。
Specific Duties 工作任务：
1. Ensure day-to-day operational efficiency of the section. 确保每天每个部门的工作能被有效的完成。
2. Assign rooms and delegate jobs to room attendants / housemen. 确定房间和指派工作给楼层服务员。
3. Ensure staff under his / her jurisdiction performs their duties and responsibilities according to approved systems and procedures.
确保员工在领班的管辖内对他们的工作负责。
4. Give additional assignments over and above regular duties if required. 如果有要求可以给于额外的协助。
5. Prepare work schedules and distribute work assignments / projects and room allocations for VIP’s and RA’s fairly. 准备工作安排和安排计划清洁及公平的分配给每位楼层服务员的工作量。
6. Keep all linen and supply closets neat, clean and stocked.
保持所有的布草备品柜干净清洁整齐，备量充足。
7. Pick-up computer print-out and room allocations from the Coordinator / Order Taker and act accordingly. 从文员处打印当天的报表。
8. Carry out the following routine assignments. 贯彻和落实日常工作的分配。
9. When assigned in the early shift (7:00 AM), prepare individual supervisor’s work sheet; ensure accurate logging of pertinent data such as extra departures for the day and extra items loaned to the guests; conduct early morning
inspection of all guest floor corridors, pantries, service areas, backstairs and out of order rooms; prepare and submit observations to the Executive housekeeper before the daily morning meeting with the rest of the floor supervisors. 早班当值，准备领班报表，登记相关信息， 例如当天的退房，客人借用物品， 检查楼层服务区，后通道和 坏房，准备会议要点给经理和其他主管。
10. When assigned in the evening shift, inspect vacant occupied rooms at random to counter check the work of the evening chambermaid. Room attendants / housemen in turning down beds; give back departure rooms, prepare VIP room allocations.
中班当值，检查中班员工的房间，晚床服务及检查晚退房客人房间，准备第二天早到的贵宾房间。
11. Ensure services trolleys and trays are not left in the corridor / hallway and immediately brought to the service area in a tidy condition and according to standard procedure.
确保员工的工作篮不要放在走廊上， 并且根据规定保持良好状态。
12. Ensure mini bar set-up in rooms are replenished and complete. Supervisor and assist in the mini bar operations. Conduct monthly mini-bar stock taking. 确保散客房间的小冰箱被补充，并做好报表。
13. Ensure all items left behind by guest are forwarded to the housekeeping office immediately and that staff follow Lost & Found procedures.
保证客人的遗留物品都交至客房部办公室， 员工都能遵守事物招领的程序。
14. Prepare weekly store requisitions of guest and cleaning supplies. 准备每周的领料单。
15. Supervise, train andre-train room attendants / housemen, especially on special cleaning procedures and then follow - up. 管理和培训员工，尤其是一些特殊的清洁程序。
16. Read evening and overnight hand-over of floor supervisors and note down important matters concerning his / her assigned floor which deed immediate attention. Sign prescribed logbook after reading.
阅读中班和夜班的交接并记录一些重要信息，并要签字。
17. Account for room attendants’ / housemen’s worksheets / reports. 检查楼层员工和物品递送员的工作报表。
18. Report all changes of room status, any maintenance defects to the Housekeeping office
at once. 立即报告有房态差异， 任何工程问题及时汇报。
19. Collect floor master keys and room attendant’s / housemen’s reports at the end of the shift. 在下班之前收集楼层所有的钥匙。
20. Ensure all floor staff understand and follow rules and regulations of the Housekeeping department and house rules of the hotel/apartment.
确保楼层员工理解并且遵守酒店客房部所有规章制度。
21. Ensure all floor staff are aware of hotel emergency and safety procedures including pest control. 所有员工知道酒店楼层上遇到突发事件的处理程序。
22. Monitor room attendants’ grooming. Ensure staffs are wearing prescribed and complete uniform and name tags 注意员工仪容仪表，保证员工穿制定的工作服和佩戴名牌。
23. Establish and maintain effective communication within the housekeeping department. 在部门内建立良好的沟通。
24. Maintain personal grooming as per hotel’s and apartment’s standard to project / maintain an efficient professional image for the hotel and set example to subordinates.
按照酒店的标准修饰自己良好的职业形象， 在员工面前做表率的作用。
25. Safeguard guests and hotel/apartment and tightly monitor the entry of guest rooms by hotel/apartment employees and subcontractors’ personnel.
保护客人及酒店财产的安全
26. Follow all company policies and procedures.
遵守所有公司政策及程序。
27. Follow Marriott Information safety and protection policy and associate privacy policy,have a clear understanding of PCI, high-risk information, restricted information, non-public information and public information.When work in the company strictly abide by all kinds of information processing regulations, correctly handle all kinds of data and documents, to avoid information leakage.
遵守集团信息安全保护及个人隐私的相关政策，对支付卡信息、高风险信息、受限信息、非公开信息及公开信息有清楚的认知。在公司任职期间严格遵守各类信息的处理规定，正确处理各类数据及文件，防止信息泄漏。