客房服务员 Room attendant

Major Responsibility 责任概要：
Under the guidance and supervision of the Floor Supervisor within the limits established by departmental policies and procedures; maintain the cleanliness, orderliness and sanitary condition of assigned Floor rooms and its surrounding Public Areas, including service areas, linen pantry and supply storeroom, lift lobbies and backstairs
在楼层主管的指导下共同建立酒店客房部的政策和流程，维持清洁保养、井然有序的状态，包括公共区域、停车场、服务区域、工作间和储藏室、电梯间和后区通道
Specific Duties 工作任务：
1. Ensure day-to-day operational efficiency of the section: 确保每天部门的工作能被有效地完成：
a) Collect and sign for section card key and get reports from the Floor Supervisor, ensure
complete information is on hand before starting the day’s job including special
information such as allocated VIP and group rooms
领取钥匙后签字并且在开始上班之前拿到当日所需完成的工作信息，比如当天的要到达的贵宾及团队
b) Clean and provide services to all assigned rooms including the refrigerator: 清洁并提供所有楼层服务以及补充冰箱：
l Ensure proper procedures in cleaning/ servicing/ turning down beds are strictly followed 确保一切清洁、服务、开夜床的程序严格遵守
l Observe proper bed making as instructed according to approved procedures 检查床是否按照正确的程序以及被允许的方法来做
l Observe proper procedure in cleaning bathroom/ toilet with the use of the right chemicals 检查是否用正确的程序来清洁卫生间、马桶是否用正确的清洁剂来清洁
l Replenish all guest amenities and stationeries consumed by guest according to standard setup 补充所有客用备品以及被客人消耗的文具用品，按照标准放在规定的位置
l Dust all furniture, fixtures and fittings to ensure they are free from dust 清洁家具灰尘， 确保房间所有位置都干净没有灰尘
l Vacuuming daily carpets and upholstery properly. Spot shampoo carpet and upholstery, to maintain its clean appearance
每天吸尘以及布质品的局部清洁，保持良好的外观
l Refrigerator glasses should be clean, spotless and free from dust 冰箱里的玻璃杯必须保持清洁，无污点并没有灰尘
l Hang properly, inside the wardrobe, and guests clothing found in the room 为客人挂好衣物
l Water potted plant wherever necessary 按照规定给植物浇水
l Maintain upkeep of flower arrangement in the rooms. Request for replacement if necessary 需要时维护或更换鲜花
l Set temperature in rooms, as instructed 按照指示设置房间温度
l Remove stale/rotten fruits in the rooms 将坏的水果扔掉
l Immediately report to the Floor Supervisor any missing or damaged furniture, fixture and equipment 如果有遗失的家具、固定资产和设备立即报告主管
l Carry out spring cleaning program assigned by the Floor Supervisor, especially during
low season 落实主管分配的额外需要清洁的房间尤其在淡季
l Clean widows according to procedure 根据制度清洁窗玻璃
l Shampoo carpet, as instructed 根据指令清洗地毯
l Polish marble flooring according to schedule. Vacuum, brush and sop shampoo corridor
carpets, wipe and Polish Corridor wood works, polish metal fixtures in the corridors
大理石地面抛光吸尘， 清洗走廊地毯，走廊木制品和金属物品的表面擦灰
l Maintain cleanliness of lift lobbies (guest elevator landing area), and standing ash ums frequently during tour of duty
维持客人电梯口的清洁和立式烟缸的清洁
l Bring down rubbish and empty bottles to waste disposal area 清空瓶子并将垃圾扔到指定区域
c) Remove room service trays and trolley from rooms. All rooms’ trolleys and trays left in the
rooms or corridor are to be removed to the service pantry IMMEDIATELY, for collection by room service staff. Instruct Housekeeping Order Taker to inform Room Service for collection as soon as noticed
移走房内或走廊上客房送餐的盘子和车子并打电话给办公室文员通知送餐服务员立即收走
d) Forward all lost and found items to the Floor Supervisor. All items found in the rooms must be reported IMMEDIATELY to the Order Taker:
将客房内客人遗留物品告知主管，并且立即报告给文员
l Report to the Floor Supervisor and Housekeeping Order Taker immediately for valuable
items found
立即报告主管和文员客人遗留有价值的东西
l Fill in all information in the Lost and Found report 将客人遗留物品的信息写清楚
l Valuable items should be surrendered to Housekeeping Office right away and normal items before going to lunch or at the end the shift duty
值钱的物品要立即交到办公室，别的东西可以在吃饭或者下班时带回办公室上交主管登记
e) Check and report refrigerator: 检查并报告冰箱内物品：
l Check for guest consumption daily. 检查每天客人消耗品
l Complete the refrigerator list and report consumption to Order Taker according to approved procedure. 根据程序报告给文员客人的消耗物品
l All refrigerator consumed items must be replenished in the rooms wile room attendants
are carrying out room cleaning
在清洁客房时补充所有消耗品
l Hang guest laundry in the closet properly and put necessary forms on dresser table to inform resident of the delivery
挂好客人的衣物在衣柜，并且设置卡片告诉衣服已经送回
l Ensure used laundry list and laundry bags are replenished 确保补充好洗衣单和洗衣袋
f) Prepare room attendant report: 填写员工报表：
l Ensure rooms are checked properly and that discrepancies are properly marked down in the report. Inform the Floor Supervisor
确保对房间进行自查，并在报告中对不一致之处进行适当的记录并通知楼层主管
g) Carry out turn down service according to approved procedure 根据要求做好夜床服务
h) Take rooms status check and fill in the room report 检查房态和填写工作单
Follow Marriott Information safety and protection policy and associate privacy policy,have a clear understanding of PCI, high-risk information, restricted information, non-public information and public information.When work in the company strictly abide by all kinds of information processing regulations, correctly handle all kinds of data and documents, to avoid information leakage.
遵守集团信息安全保护及个人隐私的相关政策，对支付卡信息、高风险信息、受限信息、非公开信息及公开信息有清楚的认知。在公司任职期间严格遵守各类信息的处理规定，正确处理各类数据及文件，防止信息泄漏。