Major Responsibility 责任概要:
1.To do whatever it takes to provide exceptional service for our customers and strive for
excellence to achieve satisfaction .无论做什么都是为了向客人提供优质的服务,使客人满意。
2.To adhere to the three steps of service to all our guests: 为顾客服务的三个步骤:
A warm and sincere greeting. Use the guest name, if and when possible. 真诚热情的问候,尽可能使用顾客的名字。
Anticipation and compliance with guest needs. 预计并满足顾客的需求。
Fond farewell, give them a warm good-bye and use their name, if and when possible. 礼貌道别,尽可能使用顾客的名字。
3.To complete the assigned task for the daily maintenance and keep professional manner. 完成上级每天安排的工作并保持良好的工作状态。
Specific Duties 工作任务:
1.Ensures that all food prepared and served during the shift is in accord with the standard set. 确保所有食物在准备和制作期间符合所定的标准。
2.Checks daily mise-en-place, cooking, preparation,
and presentation of all food.检查每日零点的所有食物。
3.Makes sure that all machines, furniture, equipment, and utensils are clean and in working
conditions. 确保所有的机器设备及器具的清洁,并能正常工作。
4.Uses standard recipes and makes sure all staff are using them. 确保使用标准菜谱制作菜品。
5.Follow all company policies and procedures. 遵守所有公司政策及程序。
6.Follow Marriott Information safety and protection policy and associate privacy policy,have a clear understanding of PCI, high-risk information, restricted information, non-public information and public information.When work in the company strictly abide by all kinds of information processing regulations, correctly handle all kinds of data and documents, to avoid information leakage. 遵守集团信息安全保护及个人隐私的相关政策,对支付卡信息、高风险信息、受限信息、非公开信息及公开信息有清楚的认知。在公司任职期间严格遵守各类信息的处理规定,正确处理各类数据及文件,防止信息泄漏。
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