预订&收益经理

· Responsible for the overall management of reservation process, optimize booking channels, control inventory and pricing, improve booking conversion rate and customer satisfaction, and support the achievement of the revenue goals.
负责酒店预订全流程的统筹管理，优化预订渠道、控制库存与价格，提升预订转化率与客户满意度，助力酒店营收目标达成。
· Overall manage the reservation process, including own channels and distribution channels. ensuring accurate order information.
统筹管理物业预订业务，包括自有渠道与分销渠道的预订处理、订单确认、变更及取消等全流程，确保订单信息准确无误。
· Handle booking-related customer inquiries and complaints, provide solutions for complex booking needs (such as long stays, group bookings, special amenities), and improve customer experience and loyalty.
预订相关客户咨询与投诉，针对复杂预订需求（如长住、团队预订、特殊礼遇）提供个性化解决方案，提升客户体验与忠诚度。
· Strictly implement the reservation policies and compliance requirements, including data security, customer information protection, etc., to avoid operational risks.
严格执行集团预订政策与合规要求，包括数据安全、客户信息保护等，规避运营风险。
· Ensure a positive RevPAR and RGI growth for responsible properties.
确保所负责物业每间可售房收入和指数的收益增长。
· Identify new business opportunities for different market segments.
能够洞悉不同市场的新业务机会。
· Review business intelligence data to ensure reservation data accuracy and communicate with operations team to minimize reservation errors.
审核业务信息数据以保证预订数据准确性，与运营团队沟通以减少预订误差。
· Utilize the Revenue Management internal forecast and daily pick-up tools to review pricing strategies and prepare a 3-month market segment outlook.
利用内部预订管理预测和相关统计工具进行价格策略审核，并进行未来3个月市场预计展望。
· Complete and analyze monthly reports.
制作分析月度相关报表。
· Provide yield analysis for high demand periods, promotions and campaign activities.
为旺季、促销和营销活动提供收益分析。
· Host biweekly revenue meetings (minimal) within the property to identify risks and opportunities for the property for the coming month and 2 months ahead.
组织物业内部至少每两周一次的收益例会，为物业提供未来1-2个月的风险趋势和市场机会预测。
· Assist in annual review of property budget, rate structure and Sales & Marketing action plans.
协助物业的预算、价格体系和市场销售活动计划的年度审核。
· Work closely with the regional revenue management team on follow-up tasks required.
与区域收益管理团队进行紧密合作并跟进相关工作。
· Adhere strictly to Ascott's policies, procedures, and standards.
严格遵守雅诗阁的政策、程序和标准。
· In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work, responsible for the risk management within the scope of his own position.
遵守雅诗阁集团的环境健康安全(EHS)方针政策，日常工作中注意节能和安全操作，对本岗位风险管理事件负责。
· Fulfill any additional tasks assigned by superior.
完成上级分配的其他任务。
资质要求：
· College degree or above, majoring in hotel management, tourism, or language-related fields.
大专以上学历，主修酒店管理、旅游或语言类相关专业。
· More than 2 years reservation and revenue management working experience in hotels or service residences.
2年以上酒店或服务公寓预订和收益相关工作经验。
· Proficient in hotel management software and computer systems.
熟练使用酒店管理软件和计算机系统。
· Good communication and problem-solving abilities.
良好的沟通和解决问题的能力。
· good command of spoken and written English.
具备良好的英语口语和书面能力。
· Positive attitude and dynamic team player.
态度积极，充满活力，有团队合作精神。
· Ability to work under pressure.
能够在压力下工作。