lyf首席客务总管（前厅部经理）

Assist lyf guests with check-in procedures, and activation of mobile keys.
协助客人办理入住手续，激活移动钥匙.
Handle guest queries related to facilities, services, registration, as well as provideinformation about local attractions and events.
处理住客关于设施、服务、登记的相关问询，并提供有关当地景点和活动的信息。
Receive and promptly transmit messages to guests.
接收并及时向宾客传达信息.
Resolve loyalty member-related issues to establish a cohesive community and manage member expectations.
解决会员相关的问题，以建立和谐社区，并管理会员的期望值.
Promote and encourage the growth of ASR membership and lyf digital membership.
推广并激励 ASR 会员和 lyf 数字会员的增长.
Maintain guests' preference profiles and track their likes and dislikes.
维护住客个人爱好的档案管理，跟进了解他们的喜好与不喜欢的事物.
Assist the Ambassador of Buzz (AOB) in executing community initiatives that create connections between guests.
协助lyf使者执行促进住客联系的社区活动.
Support the AOB in curating and planning the event calendar for guests.
支持lyf使者策划和安排宾客活动的日历.
Be the primary point of contact for any feedback/complaints by lyf guests.
成为 lyf 住客反馈或投诉的主要协调人.
Conduct interview to hire lyf quards to ensure fit with the team.
参与lyf客务总管的面试招聘工作，确保招募的lyf员工适合团队.
Train and onboard lyf guards with necessary skills and knowledge to perform their roles effectively.
培训和支持 Iyf 客务总管掌握有效履行其职责所需的技能和知识.
Provide ongoing coaching, support, and motivation to lyf guards to ensure they performand deliver exceptional service.
提供持续的指导、支持和激励，确保If客务总管提供优质的对客服务.
Conduct daily stand-up meetings with lyf guards, providing updates, addressingconcerns and ensure effective communication within the team.
与lyf客务总管召开每日例会，更新工作进展，解决问题，并确保团队内部的有效沟通.
资质要求：
Diploma holder and above in related fields such as hospitality, events, operations, F&B
IT etc.
大专或以上学历，酒店管理、活动管理、酒店运营、餐饮、信息技术等相关领域
Experience in hospitality is a plus.有酒店行业经验者优先
Experience in guest service or customer-facing roles is preferred.
具有宾客服务或直接服务客户的经验者优先
Minimum of 2 years' supervisory experience preferred.
有2年以上的管理工作经验者优先
Dynamic and self-motivated with strong verbal and written communication skills in both English and Chinese
充满活力且自我驱动力强，流利的中英文口头及书面沟通技能
Highly organized with excellent multitasking abilities
较强的组织能力，并具备优秀的多任务处理能力Attention to detail and able to anticipate and react to the needs of guests' demands注重细节，能够预判并处理宾客需求
Knowledge of property management systems and other relevant software is a plus
熟悉酒店管理系统及其他相关软件者优先
Tech savvy, able to pick up and use new systems and technology solutions easily
精通技术，能够轻松掌握和使用新的系统和技术方案
Ability to remain calm, composed and think quickly in challenging situations.
能够在有挑战的情况下保持冷静和镇定
Customer-oriented, warm and friendly personality with a genuine passion for creating a welcoming and inclusive community atmosphere.
以客户为中心，有热情、友好的个性，真正有热情营造舒适和包容的社区氛围