洗衣房领班（主管级） Team Leader - Laundry (Supervisor Level)

职级： 4级主管级别
Job Level: Level 4 Supervisor
汇报给: 客房经理
Report to: Housekeeping Manager
职位描述 Job Description
1. 统筹洗衣房日常洗涤运营，安排布草、客衣、工服洗涤分拣工作，把控洗涤品质
Oversee daily laundry operations, arrange sorting and washing of linens, guest laundry and associate uniforms, control washing quality
2. 定期巡检洗涤设备运行状态，及时上报故障并对接工程部维修保养
Inspect laundry equipment regularly, report malfunctions timely and coordinate maintenance with engineering team
3. 管理洗涤剂、耗材库存，按需申领盘点，严控洗衣房运营损耗与成本
Manage inventory of detergents and supplies, conduct stocktaking and requisition to reduce laundry waste and costs
4. 召开班前会分配工作，监督员工操作规范、仪容仪表，开展岗位技能培训
Hold pre-shift briefings to assign tasks, supervise associate operation standards and grooming, provide on-the-job training
5. 做好布草收发、盘点登记，核对布草破损丢失情况，跟进破损布草处理流程
Complete linen receiving, delivery and inventory records, count damaged and lost linens and follow up disposal procedures
6. 落实消防安全、化学品使用规范，保障洗衣房作业环境整洁有序
Enforce fire safety and chemical usage regulations, maintain clean and tidy working environment in laundry room
任职条件 Criteria：
1. 2 年以上高端酒店洗衣房带班经验，熟悉各类布草、客衣洗涤工艺
Over 2 years laundry supervisory experience in international hotels, familiar with washing procedures for linens and guest garments
2. 具备库存、成本管控能力，能独立处理布草破损、洗涤投诉等问题
Capable of inventory and cost control, able to handle linen damage and laundry complaints independently
3. 拥有班组管理带教能力，吃苦耐劳，可配合客房高峰时段加班值守
Skilled in team management and training, hard-working, available for overtime during high occupancy periods