意大利餐厅领班（主管级）Team Leader - Italian Restaurant (Supervisor Level))

1911餐厅是酒店的全日制餐厅，早餐半自助形式，午餐晚餐以套餐和零点为主，餐位有90个左右。
1911 RISTORANTE is the hotel’s all-day dining outlet. It offers semi-buffet breakfast, while set menus and à la carte dishes are available for lunch and dinner, with around 90 seats.
职级： 4级主管级别
Job Level: Level 4 Supervisor
汇报给: 餐饮服务经理
Report to: F&B Service Manager
职位描述 Job Description
1. 负责意大利餐厅日常楼面运营，管控午晚餐、西式宴会服务全流程标准
Take charge of daily floor operation of Italian restaurant, manage full service standards for lunch, dinner and western banquets
2. 主持班前会分配岗位，监督员工仪容礼仪、酒水餐品上菜规范
Conduct pre-shift briefings for duty allocation, supervise associate grooming, etiquette and food & beverage serving standards
3. 熟练掌握意式餐酒知识，精准解答宾客菜品疑问，妥善处理各类客诉
Master Italian cuisine and wine knowledge, answer guests’ food inquiries and properly resolve all guest complaints
4. 管控餐具、酒水、物料库存，定期盘点，合理控制餐厅运营损耗与成本
Manage inventory of tableware, wine and supplies, conduct regular stocktaking to control restaurant waste and costs
5. 培训员工意餐服务流程、侍酒、点餐技巧，提升团队整体服务水平
Train associate on Italian dining procedures, wine service and order-taking skills to improve overall team service quality
6. 联动后厨、采购、前厅团队，配合餐厅活动、包场做好协同接待工作
Coordinate with kitchen, purchasing and front office teams to support reception for restaurant events and private functions
任职条件 Criteria：
1. 2 年以上高端酒店意大利餐厅楼面管理经验，精通意餐、葡萄酒基础知识
Over 2 years floor supervisory experience in international hotel Italian restaurant, proficient in Italian cuisine and basic wine knowledge
2. 具备基础英语口语沟通能力，擅长客诉处理、库存盘点与成本管控
English: Able to communicate in basic oral English, skilled in complaint handling, inventory counting and cost control
3. 拥有班组管理与新人带教能力，适应晚市、节假日及宴会高峰加班
Capable of team management and new associate training, available for overtime during evening shifts, holidays and banquet peaks