Chief Concierge 礼宾司

The Chief Concierge is responsible for ensuring timely and seamless service when Concierge team dealing with guest requests, providing proactive, knowledgeable, engaged service to all guests. The Chief Concierge also holds accountability for instilling consistency of the hotel standards as well as generating and promoting ideas to enhance the guest experience, and increasing transportation revenue.
在对客服务时，首席礼宾司负责确保礼宾部团队服务的及时性和无缝对接，并为客人提供主动且博学的服务。首席礼宾司还负责创新和推广增进宾客体验的理念以及提高车队收入，同时持续贯彻执行酒店标准。
Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
积极参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。
Manage and training Concierge team to ensure engaged, efficient service provided to guests in every interaction.
管理并培训礼宾部团队以确保每一次互动中都为客人提供亲切、有效的服务。
Personal involvement in the arrival, rooming, and departure of key/VIP guests.
亲自参与到贵宾的入住、房间介绍以及离店中。
Aware of VIP visitors and loyalty guests, establish and maintain an effective communication system with operation team the arrival, departure and special needs, offer them a polite and courteous personal service.
认知贵宾和忠实宾客，建立并维系与运营团队进行有关贵宾和忠实宾客入住、离店和其他特殊需求的有效沟通体系，并提供有礼有节的个性化服务。