· Forecast market demand and strive for key market opportunities for the hotel
· 预测市场需求,为酒店争取市场关键时机。
· Monitor the daily operations of reservations and inform Managers of current and future occupancy rates
· 监督日常预订业务并通知部门经理当前及未来的占有房价。
· Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates
管理客房清单,包括对效益区的客房及禁止预订日期的分配和预订进行管理。
· Ensure effective strategies based on space availability (room, banquet and catering)
根据空间(房间、宴会和餐饮)的可用性确保有效的战略
· Adjust appropriately to hotel room sales and revenue, follow required standards and document all regulations
适当调节以保证酒店房间销售和收益,按照必需的标准执行并记录所有的规定
· Develop and conduct rooms based marketing activities
开展和实施以客房为基础的市场活动。
· Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments
跟踪销售计划,促销活动,广告,并向相关部门提供必要的反馈。
· Supervise room reservations and ensure operating system is in line with company standards
监督客房预订,并确保操作系统与公司标准相一致
· Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
记录散客驱势,入住率记录和市场细分发展情况来协助预测工作。
· Monitor front office tracking of guest history data
监督前厅部对客人档案的记录工作。
· Create and maintain allotments
建立并维护客房分配方案。
· Record and analyse guest questionnaires on a monthly basis
每月对客户问卷调查表进行记录和分析。
· Ensure accuracy of guest history and client profiles in Data Base
确保数据库中客人记录和客户资料的准确性。
· Track market codes
记录市场代码。
· Load and maintain rates in IHG reservation system
将房价下载至洲际酒店集团预订系统并进行维护工作。
· Maintain rate in Website
维护网上房价。
· Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources
编写、保管和发放从现有信息来源(顾问、经济预测师)和外部信息来源获得的相关信息和资料。
· Complete end of month sales report
完成月末销售报告。
· Prepare weekly sales strategy reports
准备每周销售策略报告。
· Ensure all Groups are contracted
确保与所有团队签定合同。
· Conduct market research and analysis
开展市场调研和分析工作。
· Monitor and evaluate contemporary sales and marketing initiatives and trends
监测和评估現代市场销售活动及潮流。
· Monitor and evaluate economic, political and social issues/changes
对经济、政治和社会问题及变革进行监测和评估。
· Report on competitor activity
报告竞争对手的活动。
· Participate in preparation of strategic plans for region
参与地区战略计划的制定工作。
· Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes
考虑并评论可能会影响业务结果的经济、政治和社会活动及潮流问题。
· Access and assess sales and marketing data
进入并评估市场销售数据。
其他要求
- 国际联号工作经验:优先
- 语言要求:英语-良好
- 计算机能力:熟练
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