洗衣房经理

· Oversee the implementation of laundry standards and procedures
监督洗衣房各项标准和工作程序的执行 。
· Recommended changes to these standards and training needs on an ongoing basis
就这些标准和培训需求提供持续性的改进建议。
· Maintain a current and thorough knowledge of all laundry systems
对洗衣系统有新和全面的知识。
· Open and close the shift and ensure effective shift hand over
负责管理接班和交班工作，以确保交接班过程的有效进行 。
· Distribution and collection of keys
分发和收集钥匙。
· Management of all incoming and outgoing calls to Laundry Department
管理洗衣部门所有的呼入和呼出电话。
· Solve employee grievances
解决员工受到的不公正待遇问题。
· Direct task allocations and change according to volume and peak periods
依据工作量和高峰期等因素对工作进行分配及变更。
· Perform quality inspections
进行质量检查。
· Prioritize VIP or difficult guests
优先服务贵宾或难应付的客人。
· Liaise with Housekeeping for guest and hotel requirements
配合客房部满足酒店和客人的要求。
· Ensure laundry valet is processed and delivered in a timely manner
确保及时为客人提供洗衣服务并送还。
· Co-ordinate special projects (eg equipment routine service; stock inventories)
协调特别项目(如设备常规检修；存储用品)。
· Manage all special requests made by guests
处理客人所有的特殊要求。
· Ensure consistency within the department
确保部门内工作的一致性。
· Ensure you have complete knowledge of room types, layouts and facilities and the location of these
确保具有客房类型，设计，设施和位置的全面知识。
· Supervise laundry storage areas
监管洗衣房存储区。
· Maintain adequate stock levels
保持足够的库存水平。
· Complete stock takes as required
按要求完成库存盘点工作。
· Maintain stock levels
维持存货水平
· Conducts shift briefings to ensure hotel activities and operational requirements are known
进行交接班说明，确保了解酒店的工作和运营需求。
· Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。